Diggers253
New Member
Hello,
Can anyone help?
We are 20 months into a pretty challenging professional installation. Challenging in a ‘picked the wrong company’ way I mean.
We have a Hybrid Sofar inverter and two pylontech us5000 batteries attached to it.
The master battery seems to work fine but the other one has a red light. Neither battery is discharging energy that we can use. When the sun goes in, we start buying off the grid even though the batteries say they have charge
In the Solarman app.
According to everything I can find (manuals and youtube) battery 2 is was not installed properly, (the rj45 link cable was installed plugged into 2 sockets on the same battery, no earth cable was connected at all and the red and black wires were just connected in parallel with both wires from there inverter plugged into the master battery.
Connecting it according to the manual and even just connecting it on its own doesn’t fix the red light. The battery seems to be completely flat. It won’t turn on at all if I switch off the inverter.
The inverter also has a red light when this battery is connected and it says ‘alarm’.
Does this mean the battery is totally defective and needs replacing or is there anything we can do to get it working?
I can’t bear to have to wait for them to turn up yet again. They often just dont turn up at all when they say they will.
Can anybody help??
Many thanks in advance
Anthony
Can anyone help?
We are 20 months into a pretty challenging professional installation. Challenging in a ‘picked the wrong company’ way I mean.
We have a Hybrid Sofar inverter and two pylontech us5000 batteries attached to it.
The master battery seems to work fine but the other one has a red light. Neither battery is discharging energy that we can use. When the sun goes in, we start buying off the grid even though the batteries say they have charge
In the Solarman app.
According to everything I can find (manuals and youtube) battery 2 is was not installed properly, (the rj45 link cable was installed plugged into 2 sockets on the same battery, no earth cable was connected at all and the red and black wires were just connected in parallel with both wires from there inverter plugged into the master battery.
Connecting it according to the manual and even just connecting it on its own doesn’t fix the red light. The battery seems to be completely flat. It won’t turn on at all if I switch off the inverter.
The inverter also has a red light when this battery is connected and it says ‘alarm’.
Does this mean the battery is totally defective and needs replacing or is there anything we can do to get it working?
I can’t bear to have to wait for them to turn up yet again. They often just dont turn up at all when they say they will.
Can anybody help??
Many thanks in advance
Anthony