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Seplos Solar

I'm totally inexperienced with this. I paid Seplos using paypal which then got charged to a credit card. To attempt a reversal, do I go to paypal or the credit card issuer?
 
tigerwillow1 said:
I'm totally inexperienced with this. I paid Seplos using paypal which then got charged to a credit card. To attempt a reversal, do I go to paypal or the credit card issuer?
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I would do both. PayPal is the primary point but I would also advise my credit card issuer that the transaction is under dispute.
 
Agreed. Start with Paypal. If Paypal goes against you, you stil have the option of going to your credit card company, but Paypal is known to close your Paypal account if you do that, if that matters to you.
 
Sanwizard said:
I have been waiting for three months as of yesterday, and have yet to recieve any products. Has anyone received any Mason products from Seplos? I have over $7k on the line, and I am getting concerned.
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No I have not received my units yet as well. I am starting to get worried, but in emailing with Adam seems like my FedEx tracking order is legit? He mentioned a week or so ago that the container would be in the US soon but yet we are still waiting. One more email back and then I think its a conversation with PayPal and the CC?
 
jgilly - Are you a 3rd forum member who ordered Masons? How many? I ordered three. Do you have a tracking number that shows your correct destination? The numbers I've received are legit fedex tracking numbers, but not for my order. They all originate in Carson, CA and have been delivered to a destination other than me. So far those that are watching us are yelling scam, scam..., while we're holding on to hopium.
 
I ordered a press and connectors along with a battery breaker box from seplos . My tracking number was from Carson as well but the items did not show they had been picked up for about 3 weeks . Finally the status showed them in route and they were delivered . I am thinking they have a freight forwarder
 
tigerwillow1 said:
jgilly - Are you a 3rd forum member who ordered Masons? How many? I ordered three. Do you have a tracking number that shows your correct destination? The numbers I've received are legit fedex tracking numbers, but not for my order. They all originate in Carson, CA and have been delivered to a destination other than me. So far those that are watching us are yelling scam, scam..., while we're holding on to hopium.
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Yes I ordered two of the mason units. I have a tracking number that will be 6 boxes when shipped (Seems about right) total 172#. The FedEx tracking number is referencing some Huin-Ocean invoice number and has a reference number that I believe is my order number. The location of origin is from Gardena CA which is probable just a re-packer from the containers. I am starting to worry this is a scam, but so far things seem legit ish.
 
Austint said:
I ordered a press and connectors along with a battery breaker box from seplos . My tracking number was from Carson as well but the items did not show they had been picked up for about 3 weeks . Finally the status showed them in route and they were delivered . I am thinking they have a freight forwarder
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I hope so. My fedex shows delivery to Illinois on the 2nd of Dec, but Seplos is telling me the boat will arrive in port on thr 15th. My order was placed Sept 10, so I think that is bogus.
 
jgilly69 said:
Yes I ordered two of the mason units. I have a tracking number that will be 6 boxes when shipped (Seems about right) total 172#. The FedEx tracking number is referencing some Huin-Ocean invoice number and has a reference number that I believe is my order number. The location of origin is from Gardena CA which is probable just a re-packer from the containers. I am starting to worry this is a scam, but so far things seem legit ish.
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My Masons are also in limbo after 3 months. They will NOT provide tracking info, but it seems both Alibaba and my credit card company are saying its too late to complain, so I am out of luck. If that is the case, Seplos is in for some REAL bad reviews.
 
Sanwizard said:
I hope so. My fedex shows delivery to Illinois on the 2nd of Dec, but Seplos is telling me the boat will arrive in port on thr 15th. My order was placed Sept 10, so I think that is bogus.
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Yes I got the same date for eta in the US. Got a reply to my email this morning.
 
Sanwizard said:
My Masons are also in limbo after 3 months. They will NOT provide tracking info, but it seems both Alibaba and my credit card company are saying its too late to complain, so I am out of luck. If that is the case, Seplos is in for some REAL bad reviews.
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To late to complain! WTH do they mean. They should know shipping takes a while from overseas and you were giving it time.. So your lost the entire 7k?
 
Cheap 4-life said:
To late to complain! WTH do they mean. They should know shipping takes a while from overseas and you were giving it time.. So your lost the entire 7k?
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only if seplos hasnt send anything.
that would completely ruin their reputation.

as far as i have seen by the replies here, they are using a freight forwarder.

lets hope the orders start showing up pretty soon , or at least seplos contacts the buyers
 
Cheap 4-life said:
So your lost the entire 7k?
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This remains to be seen. If the purchasers never see the batteries or get a refund, the $$$ is lost. If they get delivered someday my summary will be lousy and misleading communication to the extent I wouldn't have bought anything had I known.
 
Cheap 4-life said:
To late to complain! WTH do they mean. They should know shipping takes a while from overseas and you were giving it time.. So your lost the entire 7k?
Click to expand...
Still hoping. 3 of us who ordered Mason's are chatting private message. Adam Han is telling me my order will be at port on the 15th now. Fedex tracking says it was delivered in Illinois on Dec 2. Order was placed over 90 days ago.
 
Adam just updated my Alibaba Chat now saying my order is on port and awaiting to clear customs. Lets see.
 
Just as an FYI, someone has hacked Seplos and you should be very wary of emails.

I generate a unique email address for every company/website that asks for my email, that way I know who is hacked and/or selling my email to spammers. I recently received an email addressed to the email address ONLY given to Seplos. If you get something like this, DO NOT CLICK ANY LINKS.

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You receiving this email because you have made a inquiry on our website. We protect your privacy, your information will not be leaked. If you do not want to receive such messages, please click unsubscribe e-mail.
Click to expand...
 
Just John said:
Just as an FYI, someone has hacked Seplos and you should be very wary of emails.

I generate a unique email address for every company/website that asks for my email, that way I know who is hacked and/or selling my email to spammers. I recently received an email addressed to the email address ONLY given to Seplos. If you get something like this, DO NOT CLICK ANY LINKS.
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The haven't been hacked

You didn't untick the share business card with other suppliers, click the unsubscribe link it takes you to a tat bazar vendor of Random Chinese stuff.
 
shavermcspud said:
The haven't been hacked

You didn't untick the share business card with other suppliers, click the unsubscribe link it takes you to a tat bazar vendor of Random Chinese stuff.
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That's strange, since they say they have been.
You might want to reconsider the habit of telling people what they have or haven't done.
 
shavermcspud said:
Can you give your source for the hack please?
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Adam Han indicated to me someone was using his name under a trick address of Selpos instead of Seplos, and to be wary of that. No other hack that I know of. I always use their Alibaba site chat for comms.
 
jgilly69 said:
Well it is official! I received my long awaited 6.9Kwh masons today from Seplos! Looks like we are going to be getting our orders. On first look the batteries are brand spanking new with all matching voltages.
Click to expand...
FedEx just called me to schedule delivery! Yay!
 
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