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Sol-Ark's Comment on EG4 18k-PV-12-LV

Third and ongoing issue is my clocks gaining time, they gave me a firmware update that did not change it. I am using it off grid 99% of the time and unfortunately it just runs a little fast, there could be a setting that needs to be understood, I need to work with them on it some more.
Too bad there isn't a millisecond adjustment for off grid frequency. Seems like your clock chip is running a little fast.
 
I thought only half the unit was from China, I thought I read on here that Sol-Ark builds part of it here, and makes their own software.
Which software? The the data and web hosted stuff for the Sol-Ark was/is hosted from servers in China. They have started to change that so that new installs send data to the USA but older units are still sending to China.
 
So yes you are paying a premium price for a premium product and support, that does have a great track record. Some people buy a BMW and some people buy a Ford.
Interesting comparison. I would never buy a BMW because I don't consider it really a product with a great track record. I've noticed there are a heck of a lot more old Fords still driving around (proportionally) than old BMWs. Probably because BMWs are expensive to maintain and repair, so when they get older they get junked because richy people won't be seen in an "old" car and middle class or poor people can't afford the repair bills on them!

And I'm not even a Ford fan in the slightest.
 
Interesting comparison. I would never buy a BMW because I don't consider it really a product with a great track record. I've noticed there are a heck of a lot more old Fords still driving around (proportionally) than old BMWs. Probably because BMWs are expensive to maintain and repair, so when they get older they get junked because richy people won't be seen in an "old" car and middle class or poor people can't afford the repair bills on them!

And I'm not even a Ford fan in the slightest.
There is a common phrase about German cars. If you can't afford a new one, you can't afford a used one.

Having owned a few Mercs since new that have become quite high mileage, I completely agree with that phrase.
 
I have used the SanTan (Trina) 250w panels a lot, so I can just run through those numbers really quick. They are just an average 60 cell panel.

VOC = 37.6v
ISC = 8.9a

12S2P makes 451v VOC and 17.8a ISC.

MPPT1 has a max ISC of 31a, so you cant use 2x 12S2P on it. But still:

MPPT1 = 12S2P at 6kw
MPPT2 = 12S2P at 6kw
MPPT3 = 12S2P at 6kw

Total 18kw connected.

Now these 60cell panels are old technology and nobody wants them anymore, so take it with a grain of salt.
I just used the Trina 280w panels which are easy to handle and carry. So I will carry the salt with you!
 
Honestly for me, the price isn't a huge differentiator (just a consideration), but the "properly sized" wiring compartment sure is. SolArk could really use an extended gutter option, as @HighTechLab is aware from his personal install.

I'll be trying to go into permit and utility application with a series of acceptable alternates listed on the plans for AIO inverters and maybe even the XW-Pro 6848 ecosystem.
 
Which software? The the data and web hosted stuff for the Sol-Ark was/is hosted from servers in China. They have started to change that so that new installs send data to the USA but older units are still sending to China.
and to add insult to injury.

deye( including sunsynk users, dc is in london) is moving data to uk for eu users, usa for north and south american users ( including sol-ark ) and the rest stays in china .

probably has more to do with strickter eu/uk laws on privacy and the general bad vibes between the us and china than anything

just saying :)
 
XW Pro is genuine gold some have 18 years under their belt lol
They're amazing, the issue is the balance of the system. It just adds up. I can get 3 xw pros for 5500cad each, but the balance of parts is another ~10k.

You guys really have an advantage with the lack of PDP, AGS, monitoring, etc. It's a really attractive alternative.
 
In that case you won't buy anything, the price doubles on everything as soon as it hits the ports. You think that Ford truck really cost $80k to make ?
I understand quite well how business works, but thanks. My point is that IF Sol Ark didn’t have an exclusive deal with Deye in NA, then the same exact units would cost roughly to a little more than half of what they sell them for…. Off the boat here in the US. What I take issue with is the implication that you are paying for a specia American product at an all American price when we know that isn’t true at all. That’s it. If they didn’t take this approach, I would have zero issues with SolArk ??‍♂️. Again, as I posted on my original post, I have no problem ponying up premium money for premium items. Sure I like a bargain, but I’m definitely not the guy always looking to save a few bucks.
 
I understand quite well how business works, but thanks. My point is that IF Sol Ark didn’t have an exclusive deal with Deye in NA, then the same exact units would cost roughly to a little more than half of what they sell them for…. Off the boat here in the US. What I take issue with is the implication that you are paying for a specia American product at an all American price when we know that isn’t true at all. That’s it. If they didn’t take this approach, I would have zero issues with SolArk ??‍♂️. Again, as I posted on my original post, I have no problem ponying up premium money for premium items. Sure I like a bargain, but I’m definitely not the guy always looking to save a few bucks.
actually.. a lot less than half..
ex taxes and shipping they sell the 12k 3 phase eu versions for 2300 eur ( about 2600 USD)

they are about the same specs as the 15k
Screenshot_20230503-200012.jpg

now to be fair.
sol-ark provides local support ( and in general good support too) , has us folks on their payroll ,keeps local stock and handles warrantee, and provides training for pros

they seem to do this excellent, and all of that costs money too.
plus, they were the first to take a leap of faith on this class of inverters.
nobody , including me, is against them making a good living , doing what they love, helping people along the way..

still not sure why they felt the need to do it making false statements or battering the competition
 
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Gonna poke in here asking a Questions for Signature Solar
From what I can tell, EG4 is a "Signature Solar House Brand" just a Rebranding / Relabelling of existing products available.
None of this is available from any other vendor anywhere with the EG4 Label.
So WHY would I or anyone else want to purchase a House Brand ? Sure the Dollars & Cents factor is there but what other benefits if any come with it ?

Considering that https://eg4electronics.com/ leads to only 1 vendor... maybe a subtle and obvious thing but who knows...
 
Gonna poke in here asking a Questions for Signature Solar
From what I can tell, EG4 is a "Signature Solar House Brand" just a Rebranding / Relabelling of existing products available.
None of this is available from any other vendor anywhere with the EG4 Label.
So WHY would I or anyone else want to purchase a House Brand ? Sure the Dollars & Cents factor is there but what other benefits if any come with it ?

Considering that https://eg4electronics.com/ leads to only 1 vendor... maybe a subtle and obvious thing but who knows...
Why? For the great customer service, that's why.
 
All - full disclosure, I recently moved employers from Fortress to Sol-Ark, so I know a thing or two about both products. And yes, things do get cut throat when companies choose to rip off the product design of their industry partners, whether that be Fortress or EG4.

First off, Sol-Ark did create its inverter - how else would they have exclusivity from their contract manufacturing partner this late in the game? Did anyone see the Sol-Ark form factor on a Deye inverter prior to Sol-Ark? Tom (our CEO) has been consistent on this point for years - even when I worked for one of Sol-Ark's partners (and now competitor / imitators). Sol-Ark is also exclusively focused on inverter manufacturing - and ancillary hardware like DC optimizers. It's not primarily a material distributor with an import agreement.

In fact, I would strongly suggest Sol-Arks exclusivity in the USA market is a key difference between a manufacturer and a white labeller. It's incredibly common for a manufacturer to have an OEM partner, and part of that deal is exclusivity in the USA market in exchange for the OEM doing whatever they want overseas. So be it. The path to USA-based manufacturing of residential renewable hardware lies in writing your congressional representatives to remind them that people should be valued more than corporations, and that the domestic content adder to the tax credit should apply to the residential tax credit, not just the commercial tax credit.

Secondly please reference comment #17, James (the founder of EG4) mentioned the 21kW is designed with "the shift in mind to m10 and M12 in the years ahead". Okay then - if the 18kW spec is only achievable with future modules, then what long-term endurance testing been done by EG4/Luxpower at the 18kW output spec? Sorry EG4, but I'd like to see receipts for the 18kW claim.

The simple fact is anyone saying these inverters are equivalent, or that the EG4 is better, or that the price difference is game changing has yet to perform a complete design to validate the specs they are touting. As indicated by the founder of EG4, to max out the inverter, you will need to look towards "yet to be released" modules, which should carry a premium price. The $/W cost difference alone in premium vs. economy solar panels more than makes up for the price difference between the two inverters when optimizing the inverter capability. And that's with Sol-Ark (founded in 2013) carrying the warranty rather than EG4 (founded in 2021).

I hope my long windedness was not without content density and that you will carefully consider the statements above.
 
Does no one consider the value add of US companies? For the example of Sol-Ark it's the firmware and customer service.

Sol-Ark has invested a LOT OF MONEY developing their intellectual property (firmware). If it had factory firmware it wouldn't be anything more than another inverter off alibaba/aliexpress.

EG4 has also improved the product - different breaker ties and larger wiring box.

SOK 48v batteries that my company carries - we've improved the product too...and we must make money for our efforts, otherwise there is no point in developing a new product.

Otherwise, go ahead, buy that stuff from alibaba and have fun when it has bugs. I hope you speak Chinese!
 
Does no one consider the value add of US companies? For the example of Sol-Ark it's the firmware and customer service.

Sol-Ark has invested a LOT OF MONEY developing their intellectual property (firmware). If it had factory firmware it wouldn't be anything more than another inverter off alibaba/aliexpress.

EG4 has also improved the product - different breaker ties and larger wiring box.

SOK 48v batteries that my company carries - we've improved the product too...and we must make money for our efforts, otherwise there is no point in developing a new product.

Otherwise, go ahead, buy that stuff from alibaba and have fun when it has bugs. I hope you speak Chinese!
Of course. But this is not the issue many folks have with Sol Ark. I don’t buy things off if AliBaba.
 

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