Once a Cell reaches cutoff voltage (set in BMS), the BMS will set to 0% SOC and shutoff Discharge. Depending on what is set for Power Down Voltage it may completely shutoff, this is correct behaviour for the BMS. If not powered down, it should still have Charge Enabled.
Cell 12 appears to be a Runner at 1st blush. BUT rule out the busbar & sense lead connection and ensure it is clean & tight first, that can be a contributor ! If you can, charge the entire pack up keeping an eye on #12's behavior and see if it deviated & by how much while charging... Slower or Faster than other cells are more indicators of a "cell issue".
Edit - re pics
Ahhhhaaaaa ! Better to see the whole !
a Couple of oopsies (OK I am a nit picker with this stuff but got there for good reason) seems straight forward but it isn't !
View attachment 213267
The devil is always in the details !
Pack imbalances can happen far too easily due to small things that are missed.
The Charge profile is another thing that needs looking at to make sure your not pushing the cells "just that bit too much" and not allowing the Active Balancer to transfer off the high volt cells. I always recommend to NOT exceed 3.450VPC (55.2V) for Bulk/Absorb and to set FLOAT at 3.440VPC (55.1) to allow the cells to fully saturate at the set voltage so when they settle they hover around 3.400 (Max of Working Voltage Range).