BanjoMan765
New Member
Hi folks, first timer here. I'm trying to install my first solar array, and it has been a real struggle. My city requires a structural inspection and a permit from a licenced electrician. Rounding those up took months. I must have had a dozen electricians turn down the work because they were scared of something new.
Anyway, the latest disaster is a delivery of 22 Longi 440 watt Solar Panels of which 5 were smashed. I saw the damage during the delivery and made the driver take note of it. No biggie, I thought. Surely I'm entitled to a refund or replacement...
So I call the vendor - Solaris (solaris-shop.com) -- and it goes straight to voice mail. Left a message, and for good measure sent an email. Days pass and nothing. So I try a few more times. Then I find a place on the their website that recommends filing a claim with the shipping company.
So I give that a shot. The company (Old Dominion Freight Lines) is surprisingly responsive, but after filling out their forms and submitting all my photos and supporting documents, they deny my claim because solar panels are on a special list of items that they will only pay $0.10 per pound for (that would get me about $30 for $1200 worth of panels).
So I tried the distributor who sent the panels. Ghosted there as well. So on to my credit card company--had them issue a dispute for the lost panels. This is just an attempt to get a call back from Solaris. I don't really want to reverse the credit card payment--I just want a phone call. The person with the credit card company said that most likey Solaris will simply deny the dispute, and I'm back to square one.
Any advice about what I can do? Anyone have an in with Solaris? Time for better business bureau or a lawyer?
Anyway, the latest disaster is a delivery of 22 Longi 440 watt Solar Panels of which 5 were smashed. I saw the damage during the delivery and made the driver take note of it. No biggie, I thought. Surely I'm entitled to a refund or replacement...
So I call the vendor - Solaris (solaris-shop.com) -- and it goes straight to voice mail. Left a message, and for good measure sent an email. Days pass and nothing. So I try a few more times. Then I find a place on the their website that recommends filing a claim with the shipping company.
So I give that a shot. The company (Old Dominion Freight Lines) is surprisingly responsive, but after filling out their forms and submitting all my photos and supporting documents, they deny my claim because solar panels are on a special list of items that they will only pay $0.10 per pound for (that would get me about $30 for $1200 worth of panels).
So I tried the distributor who sent the panels. Ghosted there as well. So on to my credit card company--had them issue a dispute for the lost panels. This is just an attempt to get a call back from Solaris. I don't really want to reverse the credit card payment--I just want a phone call. The person with the credit card company said that most likey Solaris will simply deny the dispute, and I'm back to square one.
Any advice about what I can do? Anyone have an in with Solaris? Time for better business bureau or a lawyer?