Have You Registered Your EG4 Battery Warranty?

[jimbo56k]

I wish I knew sooner. I bought my batteries 5 days ago last year.

 

[robby]

I wish I knew sooner. I bought my batteries 5 days ago last year.

Crap! This kind of warranty system should be illegal.

 

[underdog5004]

According to this link, it is illegal

Am I still covered under warranty if I forgot to register my item?

Answer (1 of 3): Thanks for the A2A. In the United States registration is not necessary in order to receive service under warranty. You must be able to provide proof of purchase, however. To be clear, it is actually illegal for companies to require you to register in order to receive warranty s...

www.quora.com

 

[Farm Boy]

When you buy from them you check that little square box at check out stating you agree to their terms. It's volunteer weather you do so or not but required for the transaction to go through.

 

[robby]

When you buy from them you check that little square box at check out stating you agree to their terms. It's volunteer weather you do so or not but required for the transaction to go through.

Accepting Terms of a deal even in a case where you sign your name to it is not always valid in court.
If the Terms in the agreement are illegal to use then they are automatically invalid in the contract.
Eg. Those families involved in the Titan Sub accident will win any court case they pursue even though their loved ones signed waivers and agreed to the fact that they could die. If it is proven that the Vehicle itself was a death trap and that this was not stated to the passengers, then they were deceived before they signed the contract.
Normal warranties do not require a person to register the product in order to have warranty coverage. I am going to research this but I am 99% sure this is illegal and has been from before I even got into electronics.

 

[Farm Boy]

Either way, if some thing go's bad with the stuff I buy on line I figure it's my risk for doing on line buying. If the company makes it right great, if not I just don't buy from them again. I try to stay away from Lawyers they think you have deep pockets. And if the company go's out of business, there not much you can do either. I think if some thing comes up, they will make it right. Stay positive.

 

[ShanePowerHouse]

Just noticed that the Warranty says that if the battery is not registered online within the first year of purchase your warranty is not Valid.

Registration Links, have your Order number and Serial numbers on hand.

EG4 LifePower
https://signaturesolar.com/eg4-lifepower4-warranty/

EG4 LL
https://signaturesolar.com/eg4-ll-warranty/

Once done I would take a screen shot and print it out.

Well it's a pain once you have got all the batteries in the rack and wired up. So before you rack them take some pictures of the serial numbers. Does anyone know if you can get the serial numbers from the BMS software?

 

[adobopr]

I didn't know this and just stumbled upon this thread. It's been over a year and I'm still going to try to fill it out, but it's pretty absurd that this has to be done, specially since all the info the form asks for they have available on their end.

The one thing might be that the purchaser might not be the warranty holder, but they could default to 5years with the other info and then just use the form for those cases, and reduce the burden on the customer.

 

[robby]

Either way, if some thing go's bad with the stuff I buy on line I figure it's my risk for doing on line buying. If the company makes it right great, if not I just don't buy from them again. I try to stay away from Lawyers they think you have deep pockets. And if the company go's out of business, there not much you can do either. I think if some thing comes up, they will make it right. Stay positive.

This is not a $100 online purchase, when you spend $10,000 on batteries you should expect full warranty coverage without any nonsense clauses thrown in.
Also Lawyers are not always as expensive as the Public believes. In many cases it just requires them to send a letter to a company notifying them of your intent to sue if they do not comply with warranty. Fee's can range from $200 - $600 Hour. There is also small claims court where you can file your own paper work for claims under typically $8K. You would be surprised out how much more adverse companies are into getting into Lawsuits vs just giving Warranty service to a customers.
No company likes bad PR.

 

[robby]

I didn't know this and just stumbled upon this thread. It's been over a year and I'm still going to try to fill it out, but it's pretty absurd that this has to be done, specially since all the info the form asks for they have available on their end.

The one thing might be that the purchaser might not be the warranty holder, but they could default to 5years with the other info and then just use the form for those cases, and reduce the burden on the customer.

It's not even legal, I looked that up already and posted it in another thread.

 

[DBarr]

Just noticed that the Warranty says that if the battery is not registered online within the first year of purchase your warranty is not Valid.

Registration Links, have your Order number and Serial numbers on hand.

EG4 LifePower
https://signaturesolar.com/eg4-lifepower4-warranty/

EG4 LL
https://signaturesolar.com/eg4-ll-warranty/

Once done I would take a screen shot and print it out.

UPDATE: I just tried to register my two new EG4-Lifepower4 batteries and the link above did not work!
Here is the updated link from customer service: https://eg4electronics.com/warranty

 

[wpns]

Has this changed? PowerPro now says /* Your warranty must be registered within the first year of purchase or provide proof of purchase from an EG4 authorized distributor to remain valid. */

OR is pretty significant here, proof of purchase ought to be easy nowadays.

Yeah, pro-rating sucks. I thought I saw something about a warranty extension from SS if you bought all EG4 components but now I can’t find it.

And yeah, at the end of the day if they won’t support their products in a reasonable way they are going to get a reputation and someone else will eat their lunch.

Has anyone even had any warranty claims on PowerPro or are they too new?

 

[marionw]

I purchased 6 LifePower4 batteries from Signature Solar in three purchases. I have retained all sales receipts and emails.

Click the "Warranty Information" tab

EG4 LifePower4 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A | 5-Year Warranty (Pre-Order)

EG4 (48V/100AH) LifePower4 Battery EG4 Lithium battery 51.2V (48V) 5.12kWh with 100AH internal BMS. Made of UL Listed Battery Cells. Off Grid Solar Batteries - Off Grid System - Solar Batteries for Home - Lithium Solar Batteries - Deep Cycle Solar Batteries - Power Reserve - Solar Panels Plus...

signaturesolar.com

Your warranty must be registered within the first year of purchase or provide proof of purchase from EG4 authorized distributor to remain valid. If you choose not to register or can not provide proof of purchase, your warranty may be invalidated. This limited warranty is to the original purchaser of the product and is one time transferable only if the product remains installed in the original installation location. All parts exchanges are covered during the warranty period. Outside of the continental US, replacement shipping charges may apply.

What is interesting however is that a link listed on the same page:

Warranty Registration | EG4 Electronics

eg4electronics.com

doesn't work.

Just keep copies of all sales receipts and correspondence. When purchasing items from Signature Solar create an account with login so you can review all purchases

 

[snoberry]

I purchased 6 LifePower4 batteries from Signature Solar in three purchases. I have retained all sales receipts and emails.

Click the "Warranty Information" tab

EG4 LifePower4 Lithium Battery | 48V 100AH | Server Rack Battery | UL1973, UL9540A | 5-Year Warranty (Pre-Order)

EG4 (48V/100AH) LifePower4 Battery EG4 Lithium battery 51.2V (48V) 5.12kWh with 100AH internal BMS. Made of UL Listed Battery Cells. Off Grid Solar Batteries - Off Grid System - Solar Batteries for Home - Lithium Solar Batteries - Deep Cycle Solar Batteries - Power Reserve - Solar Panels Plus...

signaturesolar.com

Your warranty must be registered within the first year of purchase or provide proof of purchase from EG4 authorized distributor to remain valid. If you choose not to register or can not provide proof of purchase, your warranty may be invalidated. This limited warranty is to the original purchaser of the product and is one time transferable only if the product remains installed in the original installation location. All parts exchanges are covered during the warranty period. Outside of the continental US, replacement shipping charges may apply.

What is interesting however is that a link listed on the same page:

Warranty Registration | EG4 Electronics

eg4electronics.com

doesn't work.

Just keep copies of all sales receipts and correspondence. When purchasing items from Signature Solar create an account with login so you can review all purchases

Warranty - EG4 Electronics

Warranty Select Warranty for: Menu Select Your Product 18kPV-12LV Inverter EG4 6000XP All-In-One Off-Grid Inverter EG4 6500EX-48 Inverter EG4 6000EX-48HV Inverter EG4 3000EHV-48 Inverter EG4 8KEXP-240V Inverter EG4 14.3kWh PowerPro Wallmount All Weather EG4 WallMount Indoor 280Ah Lithium Battery...

eg4electronics.com

omg used all my brain power to find this

 

[robby]

Warranty - EG4 Electronics

Warranty Select Warranty for: Menu Select Your Product 18kPV-12LV Inverter EG4 6000XP All-In-One Off-Grid Inverter EG4 6500EX-48 Inverter EG4 6000EX-48HV Inverter EG4 3000EHV-48 Inverter EG4 8KEXP-240V Inverter EG4 14.3kWh PowerPro Wallmount All Weather EG4 WallMount Indoor 280Ah Lithium Battery...

eg4electronics.com

omg used all my brain power to find this

And some people wonder why I am constantly annoyed with SS.
I don't even know how you found the Link. It is hidden so well it's almost criminal in nature.
They state clearly on the first line of the Warranty that you have to register the battery to get warranty service, then they hide the link to register
Anyway I made a Post about this whole 1 Year warranty BS. it is illegal but of course if you run into a warranty situation and they want to deny the claim they can hold you up in never never land for months until you get a lawyer and fight them.
https://diysolarforum.com/threads/s...y-registration-requirement-its-illegal.66333/

 

[42OhmsPA]

Literally the first hit in a duckduckgo search...

eg4 battery warranty registration at DuckDuckGo

DuckDuckGo. Privacy, Simplified.

duckduckgo.com

I've given my fair share of SS opinions and will likely never do any business with them but it's really not hard to find the registration, regardless if it's malarkey you have to register in the first place.

It's also right at the bottom of their website.
It took me longer to type this post than find the form 2 different ways...

 

[robby]

Literally the first hit in a duckduckgo search...

eg4 battery warranty registration at DuckDuckGo

DuckDuckGo. Privacy, Simplified.

duckduckgo.com

I've given my fair share of SS opinions and will likely never do any business with them but it's really not hard to find the registration, regardless if it's malarkey you have to register in the first place.

It's also right at the bottom of their website.
It took me longer to type this post than find the form 2 different ways...
View attachment 203115

I was actually using the Signature Solar Website and had no luck finding it.
This whole pretending thing that they are separate companies when it's the same people at the same address is another turn off.

 

[marionw]

Your warranty must be registered within the first year of purchase or provide proof of purchase from an EG4 authorized distributor to remain valid. If you choose not to register or cannot provide proof of purchase, your warranty may be invalidated.

One of the issues I see with actually registering for the warranty is that you declare the installation location whereas a "proof of purchase" does not disclose the installation location and I doubt that the delivery address could be considered the same and the installation location. My purchases are listed under my account on the Signature Solar website, I have all the purchase receipts (proof of purchase) and I also have credit card statements. Don't know where EG4 Electronics is actually located but Signature Solar is located in Texas and is a licensed business in Texas and is an authorized distributor for EG4 products. I feel pretty comfortable NOT filling out the website registration nine times; once each for six EG4 LifePower4 batteries, two communications hubs and one EG4 Charge-Inverter.

For Signature Solar the warranty info is often listed on the product page for the specific product.

 

[robby]

Your warranty must be registered within the first year of purchase or provide proof of purchase from an EG4 authorized distributor to remain valid. If you choose not to register or cannot provide proof of purchase, your warranty may be invalidated.

One of the issues I see with actually registering for the warranty is that you declare the installation location whereas a "proof of purchase" does not disclose the installation location and I doubt that the delivery address could be considered the same and the installation location. My purchases are listed under my account on the Signature Solar website, I have all the purchase receipts (proof of purchase) and I also have credit card statements. Don't know where EG4 Electronics is actually located but Signature Solar is located in Texas and is a licensed business in Texas and is an authorized distributor for EG4 products. I feel pretty comfortable NOT filling out the website registration nine times; once each for six EG4 LifePower4 batteries, two communications hubs and one EG4 Charge-Inverter.

For Signature Solar the warranty info is often listed on the product page for the specific product.

Lol don't forget who your dealing with!
They changed it Recently, could have been today who knows.
The last Screen shot that I have from Nov 2023 did not have that clause.

 

[HighTechLab]

This whole pretending thing that they are separate companies when it's the same people at the same address is another turn off.

EG4 Electronics is at 1130 Como St S, Sulphur Springs, TX 75482 and Signature Solar is around the corner at 201 Industrial Dr E Sulphur Springs, TX 75482.