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Leaking Electrolyte from Bigbattery Powerblock

SethRR said:
After your customer service and engineer insinuated I caused the damage, I removed the top and took pics of the wire damage.
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Would you be so kind as to get on some nitrile gloves and open the main compartment now? More than a bit curious about what happened inside.
 
I gotta say this is NOT reflecting favorably on BB.
I don’t necessarily agree that an extra free battery should be given ( although how cool would that be) maybe an accessory or even a future generous compensatory discount but BB C service should give rapid priority to customers that have bought these faulty expensive goods in good faith.
There may be more problem batteries out there that haven’t been discovered yet. ?
Those who have the problem battery model should keep a close eye on things.
 
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On Friday, I ordered 3 of the 24v HAWKS. Reading the responses here give me hope that the QA @ BB is sky high right now. The additon of the fire extinguisher to the HAWK was (as mentioned in this thread) is why I am keeping my order. My install will horizontal in a fixed location so should be good, I hope.

Now just waiting on them to ship . . . .
 
This is a great thread. @SethRR - that does look like an exterior issue - like something above it was leaking (water damage?). Was the box dry upon arrival? It does look like something got the inside of the bag/box wet. And for @Will Prowse - you have GREAT luck!!! This happened to the perfect person and you are relaying this story to all your viewers in real time. It was very informative watching you deal with that and then to read all the comments afterwards.

Now for @MrGreen - I will be ordering TWO 24V HAWKS tomorrow (payday/bonus day). You have been very responsive even when you are getting beat up. :)

I will report back to the forum when I get the units!

SethRR said:
Actually my replacement didn't get sent out til late Friday, AFTER I started commenting on this thread. I did share the pics of all the outside damage with your customer service. After your customer service and engineer insinuated I caused the damage, I removed the top and took pics of the wire damage. If it's really 1 outta 15,000, shouldn't be a problem to provide some kind of compensation. How many have you GIVEN to Will and other reviewers?
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Compensation?
 
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FYI - My batteries have shipped. To be clear, I had ordered 2 earlier and just added on the 1 on last Friday. In any event, they should be here (SE USA) next week. I'll post an update on how the install / 1st use goes.
 
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WoodyInAz said:
This is a great thread. @SethRR - that does look like an exterior issue - like something above it was leaking (water damage?). Was the box dry upon arrival? It does look like something got the inside of the bag/box wet. And for @Will Prowse - you have GREAT luck!!! This happened to the perfect person and you are relaying this story to all your viewers in real time. It was very informative watching you deal with that and then to read all the comments afterwards.

Now for @MrGreen - I will be ordering TWO 24V HAWKS tomorrow (payday/bonus day). You have been very responsive even when you are getting beat up. :)

I will report back to the forum when I get the units!


Compensation?
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Need to do some more reading of the thread @WoodyInAz...no way its an exterior issue.
 
SethRR said:
Wanted to provide everyone an update. I did receive my replacement on Tuesday and this one arrived in much better condition and seems to be fully operation unlike my first battery.

The leaking unit was delivered to BB mid-day on Wednesday (3/10), No word on the inspection...
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If they’re smart they will document the entire receiving and inspection process. Sure hope they don’t expect people to just believe them.
 
If they document and post the process here I’ll buy one of their products purely out of positive reinforcement.
 
SethRR said:
Actually my replacement didn't get sent out til late Friday, AFTER I started commenting on this thread. I did share the pics of all the outside damage with your customer service. After your customer service and engineer insinuated I caused the damage, I removed the top and took pics of the wire damage. If it's really 1 outta 15,000, shouldn't be a problem to provide some kind of compensation. How many have you GIVEN to Will and other reviewers?
Click to expand...
I'm going to agree with BB here on the warranty. You get a replacement or refund. You don't get TWO new batteries for your one that had an issue. It's ridiculous that you asked in the first place and even more so that you persist in doing so.
 
SethRR said:
Need to do some more reading of the thread @WoodyInAz...no way its an exterior issue.
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I examined the pictures Seth. The top top plate of the unit is stained with whatever killed the BMS. Underneath that top plate shows where it seeped thru the sides. The strange pattern in the 3rd pic looks to be from the plastic bag. This unit has 2 pieces (Wills Review Photo), the unit would have had to been upside down for battery juice to flow into this section. Because of the bag impressions I would agree this was packed in the bag this way. Did UPS (assuming it was UPS) somehow drop it on it's head in transit? If there is a busted battery, that could be the reason.

1615599203165.png1615599923916.png1615600236451.png1615601567258.png
 
Become an internet market mover and shaker. Then companies will throw things at you trying to get favorable coverage.
But if you care more about your reputation, that won't sway you and you will leave them off your recommended list, at great loss of affiliate revenue to yourself.
 
SethRR said:
Absolutely agree, NOBODY does! But if ONE does so should EVERYONE else that has the same issue. I actually paid for mine, Will got his FREE, then got 2 MORE FREE.
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Sorry, but you need to drop this line of thinking or you are just going to cause people to have sympathy for BB.

BB had good reason to try to appease Will .... I don't have any idea the amount of sales he sends there way, but I'm sure it's a lot.

Expecting the same treatment as Will gets is a totally unreasonable expectation.
 
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