Okay, I’m here! Sorry for the delay!
We take all feedback seriously and aim to clarify any misunderstandings promptly and transparently.
Firstly, Let’s address the specific questions raised:
- Payment Policy: Our policy is to charge the card when the order is placed. This allows us to verify the payment before the item is shipped, ensuring a smooth transaction and timely delivery.
- Shipping Policy: We do not typically split-ship freight orders or international orders. We understand that there may be exceptions, and we handle these on a case-by-case basis to best meet our customers' needs.
- Stock Information: Our website is designed to display live stock levels. We aim to provide the most accurate and up-to-date information.
- Debit vs. Credit Card Orders: Debit card orders are treated the same as credit card orders. There is no differentiation in how these transactions are processed.
- Sales Team Compensation: Our sales team participates in an incentive program but does not work on a commission basis. This structure is intended to ensure that our team's primary focus remains on providing the best service to our customers.
We sincerely apologize for the miscommunication regarding your friends order and the item being out of stock. Without the order number, I cannot verify the specifics, but it sounds like your friend ordered a kit that included an out-of-stock item. We recently discovered an issue where our system did not accurately reflect the stock status of the whole kit when an individual kit component was out of stock. This oversight has been addressed with our team to prevent future occurrences.
Lastly, I want to address the title of this thread and the use of the word "liar." Accusations of lying imply malicious intent, which is contrary to our values and practices at Signature Solar. Our goal is to be transparent and honest with our customers. We deeply regret that you feel misled and assure you that this was never our intention. We strive to resolve any issues swiftly and fairly.
We appreciate your patience and understanding as we work to improve our processes. If you have any further questions or concerns, please feel free to contact our customer service team directly, and we will be more than happy to assist you.
Thank you so much for your continued support, it truly means the world!