I don't have any ill-will towards either Signature Solar or Solar Sovereign. They seem to have good products at good prices. The diy solar community needs companies like them. I just hope somebody at the top of those companies will see this thread and make some policy changes. It's not hard to have good customer service and be honest with people regarding their orders.
That's commonplace in this market I'd say.
Jess, thanks for the reply. I wanted to make sure you read this link I left in the original post because you might want to edit that post above...Okay, I’m here! Sorry for the delay!
We take all feedback seriously and aim to clarify any misunderstandings promptly and transparently.
Firstly, Let’s address the specific questions raised:
We sincerely apologize for the miscommunication regarding your friends order and the item being out of stock. Without the order number, I cannot verify the specifics, but it sounds like your friend ordered a kit that included an out-of-stock item. We recently discovered an issue where our system did not accurately reflect the stock status of the whole kit when an individual kit component was out of stock. This oversight has been addressed with our team to prevent future occurrences.
- Payment Policy: Our policy is to charge the card when the order is placed. This allows us to verify the payment before the item is shipped, ensuring a smooth transaction and timely delivery.
- Shipping Policy: We do not typically split-ship freight orders or international orders. We understand that there may be exceptions, and we handle these on a case-by-case basis to best meet our customers' needs.
- Stock Information: Our website is designed to display live stock levels. We aim to provide the most accurate and up-to-date information.
- Debit vs. Credit Card Orders: Debit card orders are treated the same as credit card orders. There is no differentiation in how these transactions are processed.
- Sales Team Compensation: Our sales team participates in an incentive program but does not work on a commission basis. This structure is intended to ensure that our team's primary focus remains on providing the best service to our customers.
Lastly, I want to address the title of this thread and the use of the word "liar." Accusations of lying imply malicious intent, which is contrary to our values and practices at Signature Solar. Our goal is to be transparent and honest with our customers. We deeply regret that you feel misled and assure you that this was never our intention. We strive to resolve any issues swiftly and fairly.
We appreciate your patience and understanding as we work to improve our processes. If you have any further questions or concerns, please feel free to contact our customer service team directly, and we will be more than happy to assist you.
Thank you so much for your continued support, it truly means the world!
That can be done without charging the card, a temporary charge, can be done; think gas pumps. Plus a bit of double speak, IMHO. "Allows us to verify the payment before the item is shipped..." What? Charging the card months in advance or the day before shipping accomplishes the same goals of "a smooth transaction and timely delivery".
Being prepared and worrying are 2 different things.
Not only is this policy a violation of federal law, a Signature Solar credit card customer that doesn't pay off their balance in full every month ends up paying interest on the charge from the day they placed the order - even though their product is still on the slow boat from China. For debit card customers, the money is literally taken from their bank account long in advance of shipping on some orders.
Ya mean like Noah…and the flood…
That's even worse! There are people on here that are actively looking for alternatives to Signature Solar. You would be doing everybody a favor, including the vendor, by praising them publicly.
It’s called using the float… it’s also called free front money …if you can justify how to drag the timeline out it great … done it many times …in several businesses…banks live off the float…
OK OK, I give shopsolarkits.com a 10 out of 10. They have EARNED four more kit orders I have in the cue with customers.
Um Wal-Mart isn’t even close to the largest company in the world …..The largest company in the world actually has great customer service. FYI
I've been thinking this for two months now (Thai monsoon season) it apparently ends in august for me. Good job I dug new drainage channels before hand, even though we were told it was el nino better to be prepared and all. Now after a silly amount of flooding we've been told el nino is over and el Nina has started (above average rainfall) guess what I'm saying is being prepared to ask noah for help is about the best you can do if not prepared.
