BarracudaBob
Harvesting free photons from clean fusion
Just to be factual I have placed many orders over the last 1-1/2 years. I haven't always received shipment notice or even knew it was on the way. I would be surprised when the shipping company would contact me to say they are going to deliver that day or the next. All orders from Texas arrived in Florida under 30 days. This includes batteries, inverters, and two different orders of panels. There was no other place in the USA that I could find to match the price for the equipment. So in short my purchasing experience has been satisfactory.So cancel the order and go somewhere else. But if there is nowhere else to go, then deal with it.
I mean sure, everybody can wish all they want but I find more joy in accepting reality. If Signature was a more premium retailer they'd charge more premium pricing, and that's not what we want. The truth is we want it this way.
Now on the service side it was like dealing with China. Nothing was ever completed. Multiple calls and emails and nothing was ever resolved. They didn't send replacement parts as promised (HUB with backlight issue). And never gave clear advice about battery's with severely unbalanced cells. Fast to point out what I couldn't do or I would voice the warranty. This forum helped me with those answers.
So it was like getting Chinese equipment at Chinees prices and Chinese service with faster delivery. As a DIY person I would rather have the low prices and hope that they improve communication and service. They will stay in business as long as they offer their equipment at a low price.
Just telling it like it is.