The new "My Sol-Ark" App and Migration to AWS is happening very soon.
- Thread starter robby
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cm119
New Member
This was for my data points being inconsistent, on my charts I would get data points anywhere from 5 minutes to multiple hours apart. After the update
Old: 4870123211R
New: 48701244241R
*Edit: I should mention, the support agent got this firmware from 'their R&D team', so I'm guessing they are still testing this before mass deployment.
The settings change issue is NOT fixed, that is not an issue on the gateway but rather an issue with MySolArk where it won't let you set Max Solar above 12000, even though it was set to 16500 before (for a 15K).
My charts were showing inconsistent data points, instead of intervals every 5 minutes they would be 10-20 minutes, an hour, 2 hours, all over the place. After the update they are now consistently at 5 minutes again.
Old: 4870123211R
New: 48701244241R
*Edit: I should mention, the support agent got this firmware from 'their R&D team', so I'm guessing they are still testing this before mass deployment.
The settings change issue is NOT fixed, that is not an issue on the gateway but rather an issue with MySolArk where it won't let you set Max Solar above 12000, even though it was set to 16500 before (for a 15K).
Just an FYI, so far I have still been able to push settings via PowerView (but not the phone app, though) on any sites that were set up before the migration. There is no live data there. But settings populate according to current setpoints, and I can adjust settings. This has allowed me to set that Max Solar setting back up!
The connection does seem to be a bit hit-or-miss in PowerView though.
Also, just note that @Carlos_Sol-Ark told me, as he also mentioned further up in this thread, that they/he can push that setting for anyone who needs it adjusted! Just reach out to him if you need it! He has been very helpful for me already!
Also, on 15K inverters you can set it all the way to 18000 in PowerView! And a 15K will indeed push 18000! I have seen a triple 15K system push 54kW! That is 18kW each!
Here is a screenshot of the PowerView menu:
Kylepharmd
New Member
Edit - sorry, didn't @cm119 's response when I posted.
Not sure how to make sense of these software versions...
Mine shows: 4870123C08R
robby
Photon Vampire
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Wow that is cool.
robby
Photon Vampire
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No idea, the numbers are all over the place.
SunDave
Solar Enthusiast
Good afternoon solar friends. I have some hopeful news. My E-today number matches my inverter number today. Year totals still way off, and the setting for export on my sol-ark only allows 12k export, but progress is progress. I'm happy to see something going in the right direction.
I'll keep a watch on it over the weekend and see if the current reporting mismatch is resolved.
I'll keep a watch on it over the weekend and see if the current reporting mismatch is resolved.
My E today number displayed in my plants list seems to be constantly low/lagging compared to the e today numbers displayed in Equipment/inverter page.
That and I decided to try to access my inverter parameters and all I get is a blank screen. On both the App and through solarkcloud.com using both my phone and tablet. No problem accessing it through S.A.
I just checked and I can access the settings through Powerview.
That and I decided to try to access my inverter parameters and all I get is a blank screen. On both the App and through solarkcloud.com using both my phone and tablet. No problem accessing it through S.A.
I just checked and I can access the settings through Powerview.
Last edited:
SunDave
Solar Enthusiast
Hi Rodney. They seem to have some browser compatibility issues when accessing parameters. It works for me with Chrome, but not Firefox. Could try a different browser. Could be a compatibility issue with the phone and tablet easily if they are the same brand/browser.
Regarding E-today, that is the one thing Sol-Ark did fix for me after I called it in. Got sick of waiting for an email solution. I don't think they are keeping tabs on what is fixed via email tickets.
Just checked, and settings are indeed in powerview, on any browser. Freaky that it's still sending/connected to both.
Ampster
Renewable Energy Hobbyist
My Powerview login says my system has not been updated for two months. I did not try to access the settings page.
robby
Photon Vampire
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My E-Today is also correct now.
Ampster
Renewable Energy Hobbyist
It has been a week since I reported my settings in Work mode changing and it seems stable so far. I will give it a few more days and let SolArk close the ticket. I have not heard from them anyway and I am sure they have bigger issues to worry about. My E-Today and Solar Assistant data continue to track.
It's been 10+ days since I submitted my ticket. With no response, I submitted another one yesterday. This time I didn't even get an automated reply acknowledging receipt of my ticket.
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