The new "My Sol-Ark" App and Migration to AWS is happening very soon.
- Thread starter robby
- Start date
The power local power company is changing a nearby pole, and cut power to our property. MySolark did NOT send a power outage notification. All notification settings in my phone are correct. I can see there is no grid power, but unlike PVPro, I did not get a notification. Another bug/glitch?
Tulex
Solar Wizard
It's never worked for me with powerview, so I'm not expecting it to work with Mysolark.
Solar Assistant is adding notification shortly, so once again, SA to the rescue.
chicagoandy
New Member
Does even SA do notifications properly?
Tulex
Solar Wizard
They haven't implemented it yet.
Quattrohead
Solar Wizard
Been delayed again, I'm seeing September now for that feature.
Tulex
Solar Wizard
Yeah, I think the first time it was supposed to happen was end of last year. I'm getting software deja vu.
cecehartigan
New Member
I am also having issues with MySolArk 2.0, my plant keeps going on and offline for seemingly no reason. The gateway will be online, the inverter will be online, but the plant will show as offline. Sometimes there will not be any visual power flow in the animation and others there will be, + data cutoff for the offline periods. The system seems to disconnect about every 20 minutes and no data is logged when this happens.
Wondering if anyone else is seeing this and if I should investigate further or attribute it to the migration pains?
Wondering if anyone else is seeing this and if I should investigate further or attribute it to the migration pains?
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Troubleshooter
New Member
I implemented Home Assistant and set up notifications through that.
Yeah, I never had one issue with Powerview.
24/7 Powerview always worked for me
My Solark is horrible so far
I get readings one time then the next time I look, there are no readings or they are hours old and I cannot get a current reading..
DIYrich
Solar Wizard
Only sporadic data being reported in My Solark. Reported to Sol-Ark. They upgraded the firmware on the wifi adapter. No improvement. Follow-up response (June 19): "We have known issues for various reporting on the platform, and we are working to get those resolved thank you for your patience."
Tulex
Solar Wizard
I wonder what the timeframe is for reporting. Does power have to be out a certain length of time?
I lost power 6X last night from a lightning, but each was just a flash, inverter took over each time for just a minute, the time it takes to cut back in.
I lost power 6X last night from a lightning, but each was just a flash, inverter took over each time for just a minute, the time it takes to cut back in.
Carlos_Sol-Ark
New Member
- Joined
- Jul 20, 2022
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- 53
To my knowledge it will be a complete transfer of your historical data. We chose to migrate the actual inverters and migrate the data later.
I was not aware of this address - https://solarkcloud.com
I have been using this one - https://www.mysolark.com
The cloud site is actually showing data for my power graph and the energy generation graph at 5 to 10 minute intervals.
Where as the other site only shows the energy generation graph and is way behind in it's updates many times when I have viewed it.
Edit: Ok, I spoke too soon. As I typed this the cloud site power graph now has no data. WTH is going on?
Tulex
Solar Wizard
Opened both up, there's absolutely no difference between the two for me.
robby
Photon Vampire
- Joined
- May 1, 2021
- Messages
- 4,294
Normally PView would send a power outage alert even if the power glitched for a fraction of a second.
Basically anything that made it disconnect from the grid caused an alert.
Yesterday I had a 3 hour power outage and MySolArk sent out no notifications.
I also got no notification when the power returned.
robby
Photon Vampire
- Joined
- May 1, 2021
- Messages
- 4,294
If you keep watching this thing you are going to be like a Dog chasing it's tail.
They are literally taking it offline at points to do work and then putting it online to check stuff.
This system will probably be unstable for a few more weeks.
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Sure would be nice if someone notified me about that?
Then I would have known this.
Sol-Ark has my email
What is so difficult about updating customers with info?
BTW, I am only checking my battery levels and solar input like I did on PV View
robby
Photon Vampire
- Joined
- May 1, 2021
- Messages
- 4,294
They sent out several email notifications over the last few weeks.
Ampster
Renewable Energy Hobbyist
I got back from a two week vacation and my TOU values changed. This is the second time but this time I do not know the exact date between when I left on June 7th and returned on yesterday, June 22nd. I know I can check them on Solar Assistant but I just looked at production while I was gone. We also had a fire thirty miles north and there were some days that the smoke in our valley reduced solar production.
As far as I can tell the daily data is good and I can change TOU settings. I have not checked historical data and plan to do that after the planned data migration date of June 28th.
As far as I can tell the daily data is good and I can change TOU settings. I have not checked historical data and plan to do that after the planned data migration date of June 28th.
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