Hi everybody,
so anybody got back money from this scam?
True Aliexpress or Paypal?
I ordered this :
haha
and they truck me but no body know where is this package about 90kg haha
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pick up in local post-office haha this is so funny
Greetings! ? Welcome to AliExpress, and thank you for visiting our site. This is Natasha, your customer service support for today. How can I help?
this has been badly handled from the beginning
in the meantime, do you know how to connect with the website that provided the tracking information?
Email address?
No, don't have.
Or a contact form?
I'm afraid we don't have the any information.
every other website, has support and a way to contact them
why does Aliexpress think that the tracking number is real?
so why are you believing the seller that this has been delivered, when they have offered 0 proof that it was delivered?
Alright, from your dispute. Just to be honest. The seller will respond after 39 days, for sure.
We have sent a lot of proof that it was NOT delivered. Case closed, send me back my money!
how can that be?? 39 days?? NO way!
why are you sending me 3 days, if you are now saying 39 days? where does the 39 days come from?
The promised delivery time is still processing.
The dispute team will step in after the dispute team.
After the promised delivery time.
10:01
no it isn't, the original advertisement said 13 days
DHL Free Shipping Estimated Delivery Time:13-13 Days Will be shipped within (Business days)7 Days
Order ID: 8139134532056946 View Detail Order time: 18:37 Sep. 22 2021
The promised delivery time of the selle.r
10:02
they changed it after i ordered this in September
I understand,
our promised delivery time is usually 75 days.
they are claiming it has been delivered, why do I need to wait 39 days when they say it has been delivered??
the seller's promised delivery date is: 13 days
but it doesn't matter, since this tracking number is fake, so nobody will be delivering ANYTHING under this tracking number
if we have to wait ANOTHER 39 days for a refund of our money, then we expect Aliexpress to include interest payments on the amount you are holding
You can check the promised delivery time from below the order description.
this was changed
they changed that AFTER I paid for it, this is NOT acceptable to me
you can't do this. The seller is claiming it was delivered. it wasn't, because this seller is a scammer and should be blocked from Aliexpress
so why are you waiting for a "fictional"delivery date
the seller is not saying it is in transit, he is saying it is at the "post office"which we have proved it a LIE
10:09
that screenshot means nothing, if the seller said and the tracking information says it was delivered into the "local post office"
this is super visible that this company is providing false tracking information and that no product was ever sent out
so why should we have to wait 39 days, send me my refund TODAY
Have you noticed the promised delivery time?
as a side note, the only proof of delivery that the seller provided was an address label that says the package contains "plugs"
I didn't order plugs, I ordered batteries
10:11
not plugs, so again, all this information shows that this seller is lying and there was never a package to be delivered
I understand.
who cares what your promised delivery time says, when the seller is claiming it is already delivered???
The promised delivery time is just when the seller will reposnd.
WHAT????
the dispute people said I had 3 days to respond, otherwise you would release my money to this seller (scammer)
That's correct,
and you're going to give the seller 39 days to prove that they didn't send a package to us, when we have already shown you that?
The dispute will keep saying that until 39days for the seller to response.
you can't have 2 sets of standards
please send me the link from aliexpress that explains that the seller is allowed to delay the answer for 1.5 months
I can still file the follow up to the dispute.
where is that rule?
10:16
i am a platinum buyer and have purchased tons of items from Aliexpress up to now
I just don't know what to do
all the other items were shipped and aliexpress had great tracking information
The order is still within the promised delivery time.
but with this one, nothing, it's totally visible that it's a scam, so why are you delaying this for another 39 days?
Also, side note, this should be delivered to the delivery address NOT the post office
please send me the information that shows this is going to be delivered to the local post office?
10:18
I understand.
send me proof, the address I provided is my address
I will file the follow up for the dispute.
The follow up will help about the dispute situation.
but you still plan to wait 39 days?
That's the dispute relays to.
The follow up will help. no worries.
can you speak and write mandarin?
Unfortunately. I can't.
why
I am only based for an english operation.
75 days is 5/12/2021, not 12/12/2021
so should be 32 days, NOT 39
can i ask where you are based?
As much as I would like to, however as per company policies, we are not allowed to disclose any information. But I'll do my best to help you with Aliexpress concern. Thank you for your understanding.
10:24
just for fun, can you please send me the seller's current store on aliexpress?
or the seller's about page, or feedback page?
?
I noticed that the seller is temporary deactivated right now.
https://www.aliexpress.com/store/912270815
10:25
This is supposedly the seller's store link.
temporarily? why do you think the seller is de-activated? Because they are a legitimate seller, or a scammer?
but that isn't the store name that we bought from
and that store link does not work
what is the seller's name?
We can't locate the seller's information as of the moment.
so how will you be able to locate the seller's information in 39 days (should be 32 days, if delivery time is 75 days)
and how can you locate the seller's tracking number for this package?
Your payment is safe from ali express.
all signs, point to this being a fake account, why is aliexpress siding with AND protecting scammers
We will not release your payment to the seller.
how is it safe?
If the seller did not respond.
You will get your refund/.
so can I have my refund now?
10:31
You can get your refund after the dispute.
the seller has had tons of time to respond
We don't process the refund for my part.
10:32
i can see what's happening here
Rest assured this will be taken care of.
yes, so please get the dispute process manager to send me the refund
Since you are valued to us, we will put your request into higher priority.
so from today, I will get an email every 3 days, to say I need to wait 3 days, for another 39 days?
That's why I have already filed a report about this case/
That's corret, but the speed up will help about this issue.
we see all these scam things
i would like to learn about this and understand:
how can aliexpress accept tracking from this unknown delivery/courier company?
https://about.17track.net/en/contactus
Here's the contact center of the tracker.
10:37
ok, I will try that
let's see if it works
Aliexpress should try too
Rest assured that I have taken note of all your comments regarding the issue. We are definitely going to report this, as this is the process for this type of concern.
any email address?
you cannot connect with them through there
hos******@gmail.com
You will receive the update via this email.
10:39
ok, thanks, I will reply when I get it
Thank you for your understanding and cooperation.
I wish you all the best and a health life. Stay safe. ♥
Rest assured that this will be taken care of, a top case.
Thank you for contacting AliExpress. Have a nice day