diy solar

diy solar

Signature Solar should I even bother

G

GettinOutaDoge

New Member
Joined
Aug 20, 2022
Messages
12
I was going to place a large order from this joint but I have been having communication issues with the sales reps trying to get all the components. Initially, they were pretty quick to quote my order out but to make changes and get the reps to respond I have had actually to call in repeatedly over and over. What should have taken a couple of days has been over a week. It's just that the pricing is so damn attractive.

mGcN0O1aQTYgG3qX1zYzQ2leEV1ee83dBSmThaXeb9bzP0xXPOBba18zaUFcFGUACkxjMxVQYMo6LFBlEGyn15UEttiOolG-gSvQfGaV0qC396AK19C09eyzd0Mz7WNOq_0k8NgYUl0rE0mLGiVDxFcEC-A2XTkp5XtP-7pXOscekCJUcugbz1sikFvChJiqy3p5FiZvXdba8cdSdKyqVo6OHBs=s0-d-e1-ft
Solarever 455W Split-Cell Mono PERC Solar Panel ( Silver )
1545006
289.18
-14.46
274.72​
x 5​
1,445.90
-72.30
1,373.60​
K75F2956FRknmeAZACIqw7vBs-PeN6qcMJD__7RxYzDem9FyLuabA7CAlgtw_0kt9yCoec1kvEZJQ8JKUyl07HXakR1D7JkepuS8J8pwbk51qYcorQn2vYCFVMVkIkY2TQnDtQ_4MGFGZbBmdEdOFAmwUIZCe1oDnvt8Dqo6IuGspB9vDBxW7sqWxyk-vW3WV15v6PiCuCAaBaF6ApjFXeyTl7c=s0-d-e1-ft
Solarever 455W Split-Cell Mono PERC Solar Panel ( Silver ) | Full Pallet ( 31 )
1545006-31
8,321.95
-416.10
7,905.85​
x 1​
8,321.95
-416.10
7,905.85​
F1CMETUjNUDHz8wTsVaYFNTO-Oooa6iaooUfHcb8eqCWBwnKm17IIuWa9FVEA6q5jNUAbF7pLCDajpkZj1JKrkxKowoZnuSVTC3R0QlNVj28k6UFau-lh04e7uKsRBO5vzLfZdJ_qC2Fbok5kOrbT49R9NMvTBp9K3u5uRQqKpWyHCCQkI8=s0-d-e1-ft
25ft 10 AWG Copper PV Wire | Black and Red
1534017
39.00
-1.95
37.05​
x 4​
156.00
-7.80
148.20​
IDclu9SekgRM08VhQnr1tRV1DMINIhCAElWy48wKFzRXEX6Xin4Uja7962oc1INbHNaEBX_BCnS300r91BCsPFhGckzBh3BiSb1f8wuPoICdYnukixY9O4PNTz-Mgxok8Sfc1FJ0SXbgWyz-HULTpohDNBLntti11TACrH1O8-MsDb5a_Rg=s0-d-e1-ft
Flexible Branch Pair MC4 Style
1503013
11.99
-0.60
11.39​
x 2​
23.98
-1.20
22.78​
y9-VddFPC1nLSurd-QwakuHxTSEne_cHGzDEuxWMzruPTVzeRQ6lX_bE7PXm1qPUVmHQzyKkqqk-pbk09PGOWkNYyG8jxzQ_IfShvTgRk7WE0BWFPeMHSrdKTnOlLCtosAxHBrNyLToAE4ZtUVHnRMYUb7WZZ85fWKmE6DaSKFm7t9ZwQV5h2rg7prqeG7n23JJHWqq67b_kQNHO4qOT=s0-d-e1-ft
IMO DC Disconnect Rooftop Isolator Switch
1576001
72.99
-3.65
69.34​
x 2​
145.98
-7.30
138.68​
iClOkqV0vLogRwRDqImWhU-3vWYXC6jbsteHgqLzo_KI56W3dKEa1biwIsvnLSFw3U9uQs98-3v_QqwhxuKSvwv_Ptq_Q7B1derq5fAPuqRiO6YhKbeayvC3B3sZ0YJv25mqkZonETxOp9A9w6Rfp_lqxM-bmDee6xr_-exMCNGxBbk2AU8=s0-d-e1-ft
50ft 10 AWG Copper PV Wire | Black and Red
1534011
64.00
-3.20
60.80​
x 2​
128.00
-6.40
121.60​
BRP6KW8UJI_tvpyRJ4V6QoLanKw8kTux-I-mMIcaId915VWaJqLhT_Tdj3yrColyv_GfmHwWPffHRfijvw0g3i7RdNuy2gdSF9LaMKZ1gFRussLmlx4F3QAvUxdNZ3ZNIsr6TmY0aFSWb7FB58x_2KIMuOpWB2mYBZjPSpkOY8dvtGCh2Uox3matqY153eZ5ZMk9pfeBkXSRYYM9_wms=s0-d-e1-ft
EG4 6.5kW Off-Grid Inverter | 6500EX-48 | 6500W Output | 8000W PV Input | 500V VOC Input | UL 1741 Certified | All in One Solar Inverter (PRE-ORDER)
1511040
1,249.00
-62.45
1,186.55​
x 2​
2,498.00
-124.90
2,373.10​
06U9aOANq6eNRyHE6QhJ022DktOkaNjYwf1ZVlMgV5p1CDXHV8TP-lOhawPdzDZXJaNPNDgG1eWdEJtJh4JqC7TUbld_TWNcPLfiX53VrcI8wATkZdhiNJtYXpzrg_TkQa7RkXsMESnHW43MHDt4P84T3qxGKjsyj-wiuGlPWCJZHu-6zMbqVhO3mJjHEaQEccnjgFqwG6_BnAL9l2wR=s0-d-e1-ft
84in 1 AWG Battery to Inverter Cables | Black and Red
1554017
69.99
-3.50
66.49​
x 2​
139.98
-7.00
132.98​
bGBL_eXuRFTgNZFlxgTK13u6-YAyPW2Mxn3Xcc5ubadf7cxeuyBzl0u-utRCOeeI9-ty-5kEJ17Jm3xqfcicAhDxRFj0Tonsd7rP6WS_AoE8ej8dmLIBvSCmHCIbnWGzdGH8nb9dQu4btIntEma8K7VWTs7ffkBJFrFoQUHVz6-DKDVpSYob21b99ea2QSQhngExQeglZCFFgebXXFzK=s0-d-e1-ft
Nader DC Circuit Breaker | 60V 200Amp
1532002
54.99
-2.75
52.24​
x 2​
109.98
-5.50
104.48​
gUNJYkI4Xw5nf3Tih3y1UQoNquBw0jBbnEi-cPeQcI1jbYN-01nY2ufz4mFmWU6F7Kjew_18CkttmKAFY7swEFQ6pNSxIhdEExpe8b257afNfdUMeWVJ5uyuOsjpJ3I2nLDL8LwfzH0GTcOdvE6f0rBJX3Tp1ZIg9GBKRec8Enr2hUxgcoblf9QXDyrU_davGrd7m6K8z2wdL6ZIZ5Ii=s0-d-e1-ft
EG4-LL Lithium Batteries Kit (V2) | (48v 100Ah) x 6 | 30.72kWh | 6 Server Rack Batteries With Pre-Assembled Enclosed Rack | With Door & Wheels
BNDL-E0002
10,933.20
-546.66
10,386.54​
x 1​
10,933.20
-546.66
10,386.54​
Subtotal​
$​
23,902.97​
Discount​
​
-1,195.16​
Shipping (ABF - With Lift Gate)​
​
$ 1,030.58​
Total​
$​
23,738.39​
​
​
​
 
BenFromSignatureSolar said:
Found your quote and had salesperson reach out to you. I believe they left you their extension. Just call them directly and you will be taken care of right away.
Click to expand...
I've been through 2 salespeople the second one had almost got it right. I had multiple phone calls and emails today the problem is It's taken about 2 weeks to get to this point. And I'm only getting action like someone is alive over there after posting my struggles on a DIY Forum. It makes all the comments I see about aftercare seem pretty legit.
 
Bluedog225 said:
Spend an hour reading sig solar stuff here. And since you were smart enough to check in, please take it like a man if something goes wrong. ?
Click to expand...
I'm actually glad I came to reach out to the group because I stumbled upon what could be an entire novel full of aftercare problems. I reached out to Watts247 last night around 11 pm my time. Had a reply last night a call this morning that I missed a quote for a complete system and a phone call going over the equipment. Price same ballpark, shipping Free, Everything in stock approximately 5 days delivery. Also, batteries are certified for use indoors in Canada. Sig Solars were not.
 
Lt.Dan said:
With a price tag like that, I'd assume they would be knocking your door down trying to get payment!
Click to expand...
You would think so but it seemed like both reps followed similar practices they quoted out a system that needed adjusting. Upon quoting directly on the quote is a button to make the purchase online. And then it was like talking to ghosts, you think they are there but they don't say anything. It should not take 2 weeks and 2 reps to get a package together.
 
GettinOutaDoge said:
You would think so but it seemed like both reps followed similar practices they quoted out a system that needed adjusting. Upon quoting directly on the quote is a button to make the purchase online. And then it was like talking to ghosts, you think they are there but they don't say anything. It should not take 2 weeks and 2 reps to get a package together.
Click to expand...
It should not and will not, this will be a case study, we are in ongoing growth, thank you your speaking up.
 
S.S. has always worked well with me. Always easy to order, always returned my calls within 2 days. Once even returned my call in 5 min.
Just me I guess.
 
SignatureSolarJames said:
It should not and will not, this will be a case study, we are in ongoing growth, thank you your speaking up.
Click to expand...
Here is the thing I have a business as well and have been involved in customer service for a long time. "acknowledgment" doesn't have to be a phone call it can be a 1-second email or text with 1 letter "K" that's what has become acceptable today with technology.

Prime example.

I sent a return email to your sales rep after getting the quote and I noticed she had the wrong investors, not the ones I wanted. I wrote back asking for them to be changed. This was on September 30th. I realize that was a Sunday. On Monday if I had received an email that said just the letter K I would have felt like I was being taken care of. By Tues I probably should have received the quote back or if the rep was not working Monday maybe I would have gotten the K email. I had to email her back on Oct 3rd asking if she got it and still did not get any response. When I finally got a hold of the rep I think it was by phone the explanation was I changed your quote already I'm just waiting for shipping costs. All this time I was in the dark though frustrated.

I had the same problem with the other rep and this leads me to believe the issues I'm seeing from others' frustrations. If I have a problem with a piece of equipment am I going to get a response to a question or inquiry every 5 days only?
 
S.S. is not my first choice, I prefer another retailer, but in today's world.... I think they are pretty good. I deal with issues on many items with about 7 companies, and S.S. stands up fairly well to several others. That's all I have to say. Good luck.
 
GettinOutaDoge said:
Here is the thing I have a business as well and have been involved in customer service for a long time. "acknowledgment" doesn't have to be a phone call it can be a 1-second email or text with 1 letter "K" that's what has become acceptable today with technology.

Prime example.

I sent a return email to your sales rep after getting the quote and I noticed she had the wrong investors, not the ones I wanted. I wrote back asking for them to be changed. This was on September 30th. I realize that was a Sunday. On Monday if I had received an email that said just the letter K I would have felt like I was being taken care of. By Tues I probably should have received the quote back or if the rep was not working Monday maybe I would have gotten the K email. I had to email her back on Oct 3rd asking if she got it and still did not get any response. When I finally got a hold of the rep I think it was by phone the explanation was I changed your quote already I'm just waiting for shipping costs. All this time I was in the dark though frustrated.

I had the same problem with the other rep and this leads me to believe the issues I'm seeing from others' frustrations. If I have a problem with a piece of equipment am I going to get a response to a question or inquiry every 5 days only?
Click to expand...
@BenFromSignatureSolar runs one of the largest tech support teams in the business he can speak to the volume of calls we handle daily, we are constantly growing and our volume is very high, we are not above making mistakes but we will accept and learn from them when we see them.
 
I had a good experience from Signature Solar especially with communication about my order. It was a fairly small order relative to the OP, but Dustin treated me well and always responded to my questions via email within 1 day. The one issue I had is that only a partial order was shipped without any acknowledgement that the Growatt I ordered was on backorder. I had no idea I wasn't getting my full order until only part of it was shipped. Once I found that out they quickly cancelled the item and I was bale to get the part at Watts247 at much reduced shipping cost. With all that being said, I'd gladly purchase from either company in the future.
 
I think SS is overwhelmed with all the business and not enough people. Watts247 seems to be a smaller operation. I've ordered from both and no problems. Some of you just have bad luck.
 
I preordered six Lifepower4 rack batteries and a rack along with a few other things. Total cost around 12k. Largest online purchase I have ever Made. It was close to 2 months before I received the products.

Signature Solar came though for me. The only item I didn’t receive was the cables that connect each battery to the other. But in my case using a Magnum I really don’t need them.
 
You must log in or register to reply here.

Similar threads

thetubernoober
Tag along with me on my $30,000 Signature Solar purchase. International Order?
2 3
Replies
55
Views
4K
thetubernoober
thetubernoober
Back
Top