At least you got an email back.
I've emailed them 3 times, offering to add schneider support if they are willing to let me, and I've heard nothing but crickets.
I've been playing with node-red and the schneider XW pro/insight. I've read that SA can read values from mqtt, and I can feed values from nodered into mqtt. I'm just not willing to pay the $55 license for SA, without knowing for sure if I can make it work like that.. and I'm not confident (based on the lack of response to the previous emails) that I can count on support refunding it, if it didn't work.