Apology received and accepted.
Is this a temporary “sale” or the new price going forward for this product because the market is changing and new products are now available making these older products drop in price?
Like I mentioned before. I understand a customer who purchased 2, 3, 6 months ago may not be able to receive relief from price slashes, but a customer who wants to find a distributor they can be loyal to, made a purchase 3 business days ago and hasn’t even received their shipment, should be treated with some leniency to retain their business. The margins are between the distributor and the manufacturer. If you want better margins, I’d suggest working out a better deal with them. Or don’t, that’s your call. But it does leave a sour taste in a new customers mouth making them question further business. I don't mean that to be rude but as constructive criticism going forward. Either way, thanks for your quick and courteous responses