I have not been able to accomplish anything yet. I have been messaging
@BenFromSignatureSolar and he said they would reach out to me but they have not yet. I called Signature Solar and talked to a lady that was reading a script to ask me questions. She asked me to send in pictures of my whole system and some of the multimeter/clamp readings. I sent the pictures in two days ago but still haven't heard back.
I'm usually a very patient person but I am living with this and it is not working. Right now I'm not happy...
I agree that I could probably take it apart and find something but I don't want to void the warranty since this is the first time I've used this battery. Wil Prowse spoke highly of these batteries is the reason I chose them.