Since we're back on topic I'll throw my updates out as well. I'm quite pleased with the capabilities of this unit and it fits my use case very well.
Duke sucks, still waiting on permitting for full install. 3 weeks ago they said I had to wait 2 weeks, and today they told me starting today I'll need to wait 3 weeks. I'm probably just going to finish the install and hope for the best.
In my "temporary install" I've now got 1,166 kWh of solar through. The solar side has been flawless. I've done one string on each MPPT as well as 2 strings on MPPT 1 to test 20+ amps.
The screen is great in terms of display capabilities, I feel like that doesn't get said enough. I'm old school and hate using small touchscreens and I think there's a legitimate issue with double presses on the screen, regardless, the capability here is huge. At the moment there are some settings that can't be changed on the web connection that consumers have access to, but SS does. I don't understand this and hope they update it as it appears the non-Eg4 version has more setting available online.
The form factor is excellent as well. Honestly it's not that much bigger than my old SMA SB7.7, and the ability to use a 8" wiring trough (Sol ark needs a 12" I believe) is a massive perk.
I've been working with SS support for almost 2 weeks now on a couple concerns. None are really "issues" for me, but they may be to someone and regardless I'd like to see it fixed.
1: Peak shaving settings have no effect. Unless overridden by another setting such as "charge first", it always attempts to zero out my grid connection when there isn't enough solar to power my loads.
2: Battery use causes massive spikes. This might be normal across other inverters?
3: Fast zero export appears to have no effect. The way the system acts with fast zero export is seemingly no different than with only grid export turned off. I still get grid export, sometimes several hundred watts for multiple seconds when a reasonably large load turns off.
Below is a screenshot of my emporia which shows all of these issues together nicely. For anyone not familiar with Emporia Vue, this is the power at my mains. Blue is net import, green is net export. So the spikes where you see both blue and green it's quickly going from import to export and vice versa depending on situation. Also note this matches what the 18kpv shows as well - it shows export at the same time the emporia does in these circumstances.
Settings from this screenshot:
Fast zero export: enabled
Peak shaving: disabled
Batteries: 3x EG4 LL in closed loop
Stage A:
*More solar than load
*Batteries charging
*Spikes with grid import and export
Stage B:
*Batteries turned off
*Spikes gone with fairly consistent grid import
Stage C:
*Consumption further reduced
*period of grid export
Stage D:
*Turned on EV charger
*Load greater than solar
Stage E:
*Turned off EV charger
*Grid export that changed to near zero over several seconds
The response to this information from SS on 5/27 was "I spoke with some of our R&D guys and evidently, this is an issue that EG4 is currently working with the manufacturer to resolve (I believe through firmware).". I have no further updates.
Here is what it looks like with net export set to I think 7kWh and charging the batteries with any surplus. When the dips happen the power not being exported is going into the batteries.
I did have one other issue that they "fixed" where my batteries wouldn't charge with any combination of settings that I could find. It would de-rate solar input instead. SS was quite responsive in looking into it and getting it "working" but they have not responded to what they actually did to fix it because the settings they used are no different than ones I tried. Regardless, all to say I've had pretty good success with support from SS on problems that can be fixed via immediate and remote support, but my remaining concerns are either unreasonable expectations or require ongoing firmware updates.