I told them today that it confused me that my pack didn't leak for a month. I didn't touch it. Then it started leaking out of the blue. That's why I took the packs off my site. I don't trust them. I agree with you guys.There's something else going on here. 11 cells out of 100,000 is 1 in 10,000. So we're supposed to believe that Will was that one guy in 10,000 to be unlucky? I'm sure Big Battery is desperate to put this problem behind them, but I predict something else is going to surface to explain why this happened to Will.