supersignman
New Member
- Joined
- Aug 22, 2021
- Messages
- 12
This forum has been a tremendous help to me over the years so I wanted to take the time to document my recent experiences with Signature Solar and Solar Sovereign for the community members here.
I'm in the process of helping a friend put together a complete solar system so I told him where I saw that Signature Solar had a free shipping offer on their Memorial day sale. He called them on Tues, May 28 and placed the order over the phone for one of their complete packages including an AIO, batteries & panels. He asked them when he placed the order if they had everything in stock and when it would ship out. They said everything was in stock and would ship as soon as they could get it palleted up (Incompetence #1).
On Fri, May 31, my friend still had not received a tracking number so he call Signature Solar to make sure his order had shipped. They told him the batteries were on back order and they expected to receive them mid-July. He told them to go ahead and ship everything else then and he would wait on the batteries. They told him they couldn't split the shipment because that was against company policy. He told them to cancel that order then and place a new order for the AIO & panels and a separate order for the batteries. They told him that would put him at the end of the line which would then give his AIO to another customer ahead of him and the AIO was also out of stock.
He called me that weekend trying to figure out what to do. I told him to cancel the order and we would order separate components from different vendors. He called Mon, June 3 and cancelled the order. They called him back later that day and asked him if he was sure he wanted to cancel. He told them the story and they said they could offer him some upgraded batteries and ship out everything now but he would have to pay the difference for the upgraded batteries. He told them to put the money back into his account and leave him alone.
He then came to my shop and we put together a package with different components from other vendors and I saw where Solar Sovereign had a free shipping offer on all orders over $2K. They also had a really good price advertised on a pallet of REC panels so I told him I would go ahead and order them before they sold out and he could pay me back. I placed the order online Wed, Jun 5. On Fri, Jun 7, I called Solar Sovereign because I hadn't received a tracking number and their website says "Fast Shipping, We know you hate waiting, we do too." They said they were in stock and they would ship out on Mon, Jun 10 or Tues, Jun 11. I called back Mon, Jun 10 and talked with Jared who said he would "go check in the warehouse to make sure they were in stock" and call me back in a few minutes (Incompetence #2). A couple of hours went by and I never heard from him so I called him back. At this point the story changed and he said he sent an email to "the warehouse" but hadn't heard back from them and he would let me know as soon as he heard something.
I never heard anything so I called Solar Sovereign again on Tues, Jun 11 and talked with Stephan. He said "the warehouse" is showing that my order is in process so it should be shipping that day and he would send me a tracking number. When I still hadn't received a tracking number on Wed, Jun 12, I called back again and got Jared on the phone again this time. He said "the warehouse" still hadn't gotten them a tracking number but he could see where my order had been allocated and he would let me know ASAP once he got the tracking number. He also said he tried to call "the warehouse" but they weren't answering the phone. At this point I directly asked him if he was drop shipping these from another company and he told me they were shipping from Solar Sovereign but he couldn't get anyone there to answer his questions. His computer was showing my panels were allocated though and were shipping.
On Thurs, Jun 13 when I still hadn't heard back from Solar Sovereign, I called Signature Solar myself and talked with Amanda. I explained the whole situation and asked her if she could look up my order based on my shipping address under the Solar Sovereign account and tell me what the status was because Jared said Signature Solar wouldn't call him back or send him a tracking number. She looked it up and told me that shipment was on back order and they didn't know when their new stock would be in. I thanked her and called Solar Sovereign to cancel my order. I talked with Jared again and he said he would get my refund processed right away. I asked if he would email me a confirmation showing the refund and he said he would in 15 minutes (Incompetence # ?).
Today is Fri, Jun 14 and I still haven't gotten a refund confirmation and my credit card account isn't showing any refund in process. This has been a 3 week ordeal so I wanted to let everyone know that a deal which seems too good to be true... probably is. Also, Signature Solar was going to be in violation of the Federal Trade Commission law know as the "30 day rule" that states an order must be shipped within 30 days of a credit card transaction. The initial order my friend placed was going to be at least 45 days until it shipped. It would be funny if their credit card processing was shut down one day.
I'm in the process of helping a friend put together a complete solar system so I told him where I saw that Signature Solar had a free shipping offer on their Memorial day sale. He called them on Tues, May 28 and placed the order over the phone for one of their complete packages including an AIO, batteries & panels. He asked them when he placed the order if they had everything in stock and when it would ship out. They said everything was in stock and would ship as soon as they could get it palleted up (Incompetence #1).
On Fri, May 31, my friend still had not received a tracking number so he call Signature Solar to make sure his order had shipped. They told him the batteries were on back order and they expected to receive them mid-July. He told them to go ahead and ship everything else then and he would wait on the batteries. They told him they couldn't split the shipment because that was against company policy. He told them to cancel that order then and place a new order for the AIO & panels and a separate order for the batteries. They told him that would put him at the end of the line which would then give his AIO to another customer ahead of him and the AIO was also out of stock.
He called me that weekend trying to figure out what to do. I told him to cancel the order and we would order separate components from different vendors. He called Mon, June 3 and cancelled the order. They called him back later that day and asked him if he was sure he wanted to cancel. He told them the story and they said they could offer him some upgraded batteries and ship out everything now but he would have to pay the difference for the upgraded batteries. He told them to put the money back into his account and leave him alone.
He then came to my shop and we put together a package with different components from other vendors and I saw where Solar Sovereign had a free shipping offer on all orders over $2K. They also had a really good price advertised on a pallet of REC panels so I told him I would go ahead and order them before they sold out and he could pay me back. I placed the order online Wed, Jun 5. On Fri, Jun 7, I called Solar Sovereign because I hadn't received a tracking number and their website says "Fast Shipping, We know you hate waiting, we do too." They said they were in stock and they would ship out on Mon, Jun 10 or Tues, Jun 11. I called back Mon, Jun 10 and talked with Jared who said he would "go check in the warehouse to make sure they were in stock" and call me back in a few minutes (Incompetence #2). A couple of hours went by and I never heard from him so I called him back. At this point the story changed and he said he sent an email to "the warehouse" but hadn't heard back from them and he would let me know as soon as he heard something.
I never heard anything so I called Solar Sovereign again on Tues, Jun 11 and talked with Stephan. He said "the warehouse" is showing that my order is in process so it should be shipping that day and he would send me a tracking number. When I still hadn't received a tracking number on Wed, Jun 12, I called back again and got Jared on the phone again this time. He said "the warehouse" still hadn't gotten them a tracking number but he could see where my order had been allocated and he would let me know ASAP once he got the tracking number. He also said he tried to call "the warehouse" but they weren't answering the phone. At this point I directly asked him if he was drop shipping these from another company and he told me they were shipping from Solar Sovereign but he couldn't get anyone there to answer his questions. His computer was showing my panels were allocated though and were shipping.
On Thurs, Jun 13 when I still hadn't heard back from Solar Sovereign, I called Signature Solar myself and talked with Amanda. I explained the whole situation and asked her if she could look up my order based on my shipping address under the Solar Sovereign account and tell me what the status was because Jared said Signature Solar wouldn't call him back or send him a tracking number. She looked it up and told me that shipment was on back order and they didn't know when their new stock would be in. I thanked her and called Solar Sovereign to cancel my order. I talked with Jared again and he said he would get my refund processed right away. I asked if he would email me a confirmation showing the refund and he said he would in 15 minutes (Incompetence # ?).
Today is Fri, Jun 14 and I still haven't gotten a refund confirmation and my credit card account isn't showing any refund in process. This has been a 3 week ordeal so I wanted to let everyone know that a deal which seems too good to be true... probably is. Also, Signature Solar was going to be in violation of the Federal Trade Commission law know as the "30 day rule" that states an order must be shipped within 30 days of a credit card transaction. The initial order my friend placed was going to be at least 45 days until it shipped. It would be funny if their credit card processing was shut down one day.
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