Praise for Current Connected for warranty help on SOK 48V100 battery

[reader2580]

I had an issue with an SOK 48V100 battery and SOK not responding to my warranty request. Dexter at Current Connected responded and asked me to check a few things on the battery. It ended up that Dexter said he would send me a replacement 48V100 battery.

I was happy enough with his response that I ordered another $4,400 worth of equipment for Current Connected earlier in the week.

 

[Koldsimer]

I've had both good and bad experiences in the past with solar vendors.

Any company can sling products out the door, but a true measure of their service is how they respond when things go wrong.

In a similar fashion, Dexter and Current Connected EARNED 100% of my business long ago.

 

[HighTechLab]

We try our hardest!

 

[JJJJ]

They are on my short list for my next project

 

[DBarr]

I have to give an A+ rating to Current Connected, I purchased two of the SK48v100-NCBT batteries and had trouble connecting to the BMS with the Bluetooth app (ABC-BMS). The representative for Current Connection returned my emails in a timely matter and continued to stay in contact via email until I was happily Bluetooth connected again and everything was working proper. Rep was Jason (Thanks again)
Problem: I had two SOK 48V batteries connected to solar that I could not get to connect to my smartphone.
Solution: Disconnect from everything, (Solar Charge Controller, and any loads)
Turn off breakers on the batteries.
Hold the reset on each battery for 15~20 seconds.
Turn breakers back on at battery. (At this time I showed no voltage and the batteries were charged to approx. 80%)
I Jump started the batteries with a LifeP04 Charger, (Only took a few seconds), connected solar charge back up.
Opened ABC-BMS app and was able to find both batteries.
Did happy dance( while no one was looking)!