Well in my process of attempting to get the communication to work, I set the display screen down on the metal case of the battery (hindsight), and it somehow shorted out the BMS and let out the mystery smoke. This happened on Nov 4th, and I didn't post about it because I wanted to get Seplos' response first.
View attachment 120258
There is 3 components that are totally toasted that I can see. What a bummer. So I sent them an email on the 6th asking if there was any warranty on this, or anything. No response. I sent another email just to follow up if they got my email on the 9th and no response still.
Does anybody know of someone else I can talk to? I have been dealing with Alan the Postsale Engineer, and maybe I'm just barking up the wrong tree?
Thankfully I purchased 2 BMS's, so I was able to swap in my 2nd and was up and running in no time.