Seplos sent the wrong Mason unit, mediation stranded

[Jalle19]

Updated the original post as well, this will probably be my last update on this thread. Let it serve as a warning.

Update 2024-01-10:
After four weeks of excruciatingly slow communication back and forth with both Seplos and Alibaba's trade assurance dispute handler the conclusion is that I won't be getting any money back and I won't be able to return the product. The closest to a "return" they could come up with is that I ship the product to another customer, who then gets a discount from Seplos because it's technically a used unit. Meanwhile, I would get nothing.

I made careful copies of all conversations, filed a chargeback request with Nets (MasterCard's "handler" in Finland, or whatever) as a last resort. I have very low hopes of ever being able to get a single cent back.

Lessons learned:

• no matter how careful you are when ordering something on Alibaba, there is a possibility that the seller will simply screw up and send you the wrong shit anyway
• you will have no recourse
• Alibaba will not help you, tell everyone to go fuck themselves immediately and file a chargeback request.

I have linked this discussion to them to show how indescribably mad I am at their abysmal customer service.

 

[ddonq1412]

I would say the unit would still be classed as new they wouldn't give a discount on it for next buyer as they won't want to loose money. Did you not have a buyer lined up for it so you wouldn't be out money. You were just needing to arrange a new order from someone.

 

[Jalle19]

They explicitly said they'd give a discount to whoever I would be shipping it to. I tried to explain to them that I can't possibly sell it locally for full retail price and that's why I wanted a discount. Trust me, I've been talking with these people for over four weeks, I've tried every conceivable angle to reach a resolution.

 

[ddonq1412]

Still willing to pay the same price you paid to get it delivered to me. If you can assist with it.

 

[HughF]

Go to nkon in .NL, they'll help you out. Failing that, shipment from the UK to Europe is a piece of piss, I do it everyday. Go to Fogstar, they'll definitely take care of you.

 

[Alkaline]

Sorry to hear about your troubles Jalle19 this is the first I have heard of alibaba forcing you to be come a shipping agent for the company that scammed you.

Hopefully master card will step in and force them to do the right thing.

Keep a copy of all the communication and send it to mastercard and no matter what you do, do not cancel the dispute.

I also recommend NKON unlike alibaba they will follow the EU rules and regulations, you may pay more but the bs of alibaba worth the savings, I think not.

Like you I got burned on cells, no return, no recourse, alibaba ruled in favor of the scammers at xuba. I foolishly paid with bank transfer because I wanted to save on transaction fees so there was nothing I could do.

Never agian.