Using dented Lishen cells
- Thread starter garethb
- Start date
Fallingaway
New Member
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- Mar 28, 2020
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- 144
Maybe we all need to start sending them messages and demanding they replace garbage or we make sure all the solar/diy forums know they aren’t trustworthy and to avoid them??
I've sent a link to the forum thread to BASEN, they are aware that we are many.
Dit you inspect foam with your fingers and not only buy eyes....? Mine look totally fine visually but there is a cut that can only been felt by finger.
If not...then it's perhaps that they try selling visually dented cells at the same price as fine ones....dunno.
Fallingaway
New Member
- Joined
- Mar 28, 2020
- Messages
- 144
Weird coincidence but I had asked them for a quote about a week ago. I just told them I’ve been seeing complaints about them sending damaged cells and not replacing them. Told them I decided to go with another company for my cells now.
Well we are still talking with the seller, I will come back when a decision will be done.
They should have shipping insurance that should cover it, hold your ground, document everything and if you have to bear any costs at the end, if you have buyer's protection, have your credit card reimburse you.
I bought the battery cases as well and my cells were wrapped in the battery case and the case was wrapped. Where the dents are there is no way it could have been during shipping. 100% they sent dented cells. Even Sony send out crap broken products where something gets missed, and I do hope they aren't lying and sending crap. I'm going to open a dispute with Alibaba later this week if they don't come with a solution, so far I've been offered $30...... My credit card company charge back will be a last resort. I don't mind the cells not reaching full capacity and not being perfect and new, but there are much cheaper paper weights on Alibaba.
Lucky I ordered extra cells so can still go ahead with my main project, just won't have the test/spare pack until I can scrounge together more $$$$$ (worst case)
I do not understand why they sent dent items.... week i understand but... It's not good for their reputation, it's short time business.
Did you bought from Basen too..?
No, I bought from Xuba, they were $2/cell cheaper at the time and threw in double busbars for free
Yeah, it is one reason I like refund including shipping cost cause I stay in the protection zone while when agreeing on cell replacement....the can just not send it/them and I would be fucked.
Ok..I do not advise to buy from BASEN, they break my balls for 20$.....?
I offer to send the cell back and they refund me cell price+ shipping, they still want to only refund cell price....it's logical for them.
I offer to send the cell back and they refund me cell price+ shipping, they still want to only refund cell price....it's logical for them.
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I was only offered $30! For 3 damaged cells! Was hoping to get it sorted with the supplier but guess that didn't work. I've now taken it a step further and requested a refund for the 3 damaged cells through alibaba.
Funnily enough, they messaged me saying they will accept responsibility for the damaged cells because they have insurance with the shipping company but then the next day changed the story....
Has anyone purchased the battery cases from Xuba? How much did they charge? They are saying I was charged incorrectly (much lower) so thats why they only offer $30.
Funnily enough, they messaged me saying they will accept responsibility for the damaged cells because they have insurance with the shipping company but then the next day changed the story....
Has anyone purchased the battery cases from Xuba? How much did they charge? They are saying I was charged incorrectly (much lower) so thats why they only offer $30.
Stand your ground and insist on proper remedy.
Call CC and log a case, seller is not willing to resolve matter, print out all proof ali asap and then call CC,
You will need the date you charged, date you received items, dates you made contact with seller.
I am NOT buying anything from XUBA again and I can't recommend XUBA to anyone other than XUBA themselves.
What are the damages you got...? Small... Big.... Surface...deep...?
How much did you pay per cell..? Should be roughly 75-80$ per cell, shipping excluded.
Yeah, thats what I'm thinking. After I raised a refund request through the Alibaba system, they messaged to say the they can't refund me the $200 for the 3 damaged cells as the profit margin is really low (from a over 2k purchase) and they hope I understand...... If nothing comes of the Alibaba refund I'll see if my CC can help.....
Lucky I ordered spares so I can keep the project going.
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