You know that's a very valid point that I did not think of before. As the Inverter gets older the Capacitors are going to experience a change in their ESR. An Inverter that starts Today may not start a year from now.
oh come on, this is totally unrealistic and rather opputunistic
That some folks feel shifting integration risks to a retailer is reasonable baffles me, especially on a DIY forum.
Giving him an Inverter just as an upgrade would have been insane but I never knew that Koldsimer was off grid. Given the fact that he could not just send in his Inverter and SS would not go to him. It would have made total sense for SS to give him their Inverter and take his. That is exactly what we would have done at my old Jobs.
Well this is not the same for a new Outback radian
I purchased an inverter and a battery to do testing against prior to jumping in with both feet.
Yes they kinda selling this more than the battery made me wonder why.
So based on the fact that you can get it to work you seem to have declared - via your Toyota Corolla analogy - success. It isn't the battery, it is @Koldsimer and his set-up.
Not at all - if that was the case, then I wouldn't have been working with my tech bench for the last 2 months. We are still attempting to duplicate the issue (in fact we have been getting more inverters in, including more Schneiders) and find out what the exact issue. We are 100% agreeing that there is something here - where that problem lies is the issue.
To use your toyota corolla analogy...
Actually I don't think this is a good idea, I've seen his post on here. VERY defensive and terrible at customer service. Richard should be his forum guy for sure from what I've seen.
So @RichardfromSignatureSolar is the plan, since you can't reproduce or fix the issues people are having with the LifePower4 batteries, to replace the LifePower4 batteries for those with the startup issue with EG4 LL batteries? Or you just going to offer 100% refund of product/shipping and pay for return shipping?
We are always going to want to do a quick troubleshooting session to eliminate common mistakes, but each RMA is reviewed individually and so far everyone has been satisfied with the outcome. I'm not directly involved with that process but I definitely provide input. That being said, we will still individually review any RMA claims (eg is this issue being reported a year after an order or a few days, etc). My experience has pretty much always seen our company err in favor of the customer.
Yes I agree he sucks at Customer Service but people sitting here beating up the messenger is not getting those in need of help any help. We can keep asking Richard Specific questions but he can only give us answers that fall under his purview. I would rather hear it from the owner himself so that it is a done deal rather then fry Richard daily when he has no definitive answers.
