In the HVAC industry distributors take care of shipping under one year warranty. If they didn't I would as a dealer. We don't lowball jobs and we take good care of our customers with 24 hr emergency service. I've had many of them for 21 years now. I advertised years 1 and 2 and word of mouth brought every customer afterward. If I find products not holding up to my standards, I stop purchasing them and tell the distributor and manufacturer why. If customers take care of me I take care of them. Otherwise, they can call someone else next time.