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Eg4 18kpv wifi dongle not connecting

We found out the SSID name had an apostrophe S in it and would not connect. Also shortened it and it connected first time. I'd like to give a big Thank you to @EG4_Jarrett for helping me get the inverters connected and changing some settings for me!
 
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Sounds like he had an apostrophe (‘) S in the SSID. Can check on the 10.10.10.1
 
Justdr5 said:
Any solutions on this? Just got my system up today and have the same problem.
Click to expand...
I changed my user name and the master connected right away. I still can't get my 2nd inverter to connect properly. They set me a new dongle and it has 3 green lights but I can't see inverter information.
 
Have one dongle connected and working, but the 2nd one I can only see locally.. I just can't get it to show up on the station. It says the SN and pin already exist
 
OK.. NO ONE has been able to get the 2nd replacement dongle to connect to the internet. 😔
I can log on locally, and it shows connect status lost.
When I try to connect it again it says SN already exist.. I hate it I can only see half of my information.. Its not that hard to follow the steps.. But I just can't get it to work, and looks like no one else can either.
 
Do you have the same firmware on both units?
Have you parallel them?
 

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I see the dongle is giving you problems. Can you connect to it with a different phone. And then view both of them online?
 
BKY2003 said:
I see the dongle is giving you problems. Can you connect to it with a different phone. And then view both of them online?
Click to expand...
Yes, my wife and I both can only see the one device info.

I definitely didn't do all he did on that video.
I've had both SS and Garrett remote into my inverters and can't get it worked out. I'm going to try what he did in the first part of that video and see if it works.
 
I really don't like this design choice for a $5K box, so I will complain again. You need to have a regular old ethernet port. A very low end integrated ARM SOC inside on a small replaceable board. Realtek ethernet chip & phy is like a few dollars, with a couple of USB ports, wifi welded or on a plug in usb dongle on the outside of the box. Toss openwrt or something on the board, and write a few custom routines to handle the local requirements, and provide an API/web interface. I would also pin out a console on an RJ-45 serial port for last-resort.

Flash is so cheap these days, I would have an A and B side flash as well. You run on A, upgrade B, reboot to B. Failure or problem revert to A. All good run on B, next upgrade reverse the process. You ought to be able to build the control board wholesale way under $50, you don't need anything very powerful, just rugged and small.
 
ksmithaz1 said:
I really don't like this design choice for a $5K box, so I will complain again. You need to have a regular old ethernet port. A very low end integrated ARM SOC inside on a small replaceable board. Realtek ethernet chip & phy is like a few dollars, with a couple of USB ports, wifi welded or on a plug in usb dongle on the outside of the box. Toss openwrt or something on the board, and write a few custom routines to handle the local requirements, and provide an API/web interface. I would also pin out a console on an RJ-45 serial port for last-resort.

Flash is so cheap these days, I would have an A and B side flash as well. You run on A, upgrade B, reboot to B. Failure or problem revert to A. All good run on B, next upgrade reverse the process. You ought to be able to build the control board wholesale way under $50, you don't need anything very powerful, just rugged and small.
Click to expand...
Lol. If I can't even get this dongle to work.. What you just told me is like Chinese arithmetic.. 🤣🤣
I agree it should be pretty easy to monitor both inverters. If I can't get this to connect I'm going to connect my solar assistant to them so I can see battery information.. Our whole lives revolves around sun and SOC.. I've been pretty patient with trying to get this resolved, but something has to give.
 
I hate to sound like a prick but have you had someone competent at EG4 help you with this?
I just added a new dongle to my inverter today and it took me all of 2 minutes to do.
 
Quattrohead said:
I hate to sound like a prick but have you had someone competent at EG4 help you with this?
I just added a new dongle to my inverter today and it took me all of 2 minutes to do.
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Well.. It was Jarrett. I would assume so. But going round and round for a few weeks and no one can get it to work, I'd have to ask the same question. And now they don't respond to messages and I've just been left to figure it out on my own.

It seems pretty straight forward. I go to the app and click on add dongle enter SN and pin, select my wifi, enter password, select add to home wifi it says successful, restarts, and all 3 lights come on. I can connect locally but like the pictures show.. Its not connected.
 
BKY2003 said:
I see the dongle is giving you problems. Can you connect to it with a different phone. And then view both of them online?
Click to expand...
I couldn't set up an installer account for lux power. That's what website that video is on.

Where is that page you posted a picture of? That's not the eg4 monitoring site.

Were you able to setup a lux power account?
 
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Oldtimmer69 said:
Lol. If I can't even get this dongle to work.. What you just told me is like Chinese arithmetic.. 🤣🤣
I agree it should be pretty easy to monitor both inverters. If I can't get this to connect I'm going to connect my solar assistant to them so I can see battery information.. Our whole lives revolves around sun and SOC.. I've been pretty patient with trying to get this resolved, but something has to give.
Click to expand...

What i'm saying is rather than futzing with a phone and jockeying around with the silly eg4 app swapping back and forth trying to get it to connect in a backhanded way to your local wifi. . . The functionality should be integrated with an ethernet/computer port. Just like when you get a $100 modem for you internet, you just hook up a laptop, hit a web page and go to town.

You can connect to the inverter via the "RS-485" port as well. You can talk to it directly from a computer with "modbus". They have a tool for your computer to do this with the EG4 batteries. They could also have built a tool for the inverter, snap in, run the tool program the box.

The deal is the dongle is the computer I described above, and appears to be connected to this same serial port/bus that runs the control system inside the inverter. It's just feels like it was thrown together with some extra parts laying around the bench... Oh! I have an old M/F HDMI cable, let's cut the end, glue it to the side of the box, and run the wires . . .
 
ksmithaz1 said:
What i'm saying is rather than futzing with a phone and jockeying around with the silly eg4 app swapping back and forth trying to get it to connect in a backhanded way to your local wifi. . . The functionality should be integrated with an ethernet/computer port. Just like when you get a $100 modem for you internet, you just hook up a laptop, hit a web page and go to town.

You can connect to the inverter via the "RS-485" port as well. You can talk to it directly from a computer with "modbus". They have a tool for your computer to do this with the EG4 batteries. They could also have built a tool for the inverter, snap in, run the tool program the box.

The deal is the dongle is the computer I described above, and appears to be connected to this same serial port/bus that runs the control system inside the inverter. It's just feels like it was thrown together with some extra parts laying around the bench... Oh! I have an old M/F HDMI cable, let's cut the end, glue it to the side of the box, and run the wires . . .
Click to expand...
They couldn't afford to pay me the amount of time I've wasted just updating 20 batteries, and all the updates needed for every inverter I've had. Now this silly dongle nonsense... I can't see but one inverter worth of information.. It's very frustrating!
 
I have two inverters and everything works just fine, with no stomach upset, so this should work if you get it going. I know there is some sort of a symbiosis on the back end between the dongle and the inverter. I would probably start from scratch. Disconnect the inverter from the master, turn off battery, turn off the PV, turn off load, turn off grid. Unplug the dongle, spray a little contact cleaner in it, plug it back in and screw it down. Turn on only the battery, let the display come up, then start over from the beginning on the phone. Make sure it is not set for parallel, just standalone use. See what you can get to work from a known stable point.
 
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