Find out about our shipping policy, domestic and international shipping options, estimated delivery times, and how to check the status of your order. Discover our returns and exchange policy for batteries, chargers, cases, and more.
www.18650batterystore.com
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Maybe you're not buying large volumes?
"Maybe you're not buying large volumes?"
I made 2 small orders for shipping to rural Canada, with excellent service.
I ordered 8 cells and a JK BMS from Canada in April 2023. The communication was via email and it was EXCELLENT before during and after my order, answering my questions and providing constant updates of the order process, without my request for updates. I had no need to contact them by phone, so I do not have experience with that. Emails were returned quite quickly, with in a few hours and I didn't expect anything faster, so I was also happy with this. I also had no need for Chat type of immediacy with email.
I was honestly shocked at how good the 18650 service was to Canada for basically 2 small separate orders. I would not hesitate to buy from them again and Yes in my experience, they are Legitimate.
For once, UPS to rural Canada by ground was also extremely fast, efficient, quite affordable and shipping updates were prompt. Oddly to me, but zero issues, the batteries were well packed in 2 boxes of 4 and the BMS was in a separate box taped to one battery box. However, I had UPS hold the shipment at the nearest UPS contractor depot for me to pick up, despite that being 150 miles away, as my rural location is out of the zone for any courier delivery and has caused nightmares in the past. Nothing to do with 18650.
A second order for small items forgotten in the first order (due to the speed and shipping efficiency of the first order and my indecision for these accessories), was shipped by 18650 via US Postal Service and I added that as request in my order. Again the communication by 18650 was excellent, efficient, timely, and thorough from Check Out to Receiving the order a week later.
