Total balony!
Yours is a 10kW inverter, not a 5kW + 5kW.
I think the person at MR did not really understand your question because of a language barrier!
Most sales persons are not technically inclined and they will say everything for a sale!
If you want to use 10Kw for the house and you don't think you will need to ever use load shedding,
hook the house up to load1 with a 63Amp double breaker.
Done, you can pull up to 10kW constantly
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Please ask your sales person for technical support and ask the question again. Include the chat you posted here and ask "this seems odd to me, can technical support verify for me this is the case ?"
I have the 8K unit and have only load1 hooked up and have pulled 6000+ watts from the system in off grid situation from both PV & batteries a couple of times. My unit is not a 4K+4K !
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