First a little bit about myself, I'm a novice with solar, bought a Growatt SPF 5000 ES here in mexico.
Wife is Mexican, I work with computers building,programming, repairing, so i know a bit about electricity.
Dumb enough to buy the growatt, but never would i have thought that they would sell a European inverter here in Mexico.
I watched Will video on the dangers of those inverters, decided to write off the loss, took Will's recommendation and bought a Mpp solar LV6548V .
The inverter was troublesome from the start, never would charge my batteries properly, than after 8 days, batteries dead, the inverter was basically dead too.
Reported this to MPP solar, finally got this email
On Mon, Sep 11, 2023 at 10:01 PM Angus L. MPP Solar Inc. <angus.lin@mppsolar.com> wrote:
Hi Bob,
We have confirmed that the Mainboard is damaged.
Warranty coverage has been confirmed for this part.
Replacement Part:
l LV6548V MB*1
As per the standard policy, the buyer has to pay postage to receive the RMA parts.
https://www.mppsolar.com/v3/customer-support/
If you’d like to process the RMA, please provide us with your full address and contact number to confirm the postage, and I’ll send a PayPal invoice to you.
That was over 1 month ago, kept writing them asking what's going on never got any type of response!
Did a search of my gmail, over 40 emails to mpp! no response!
I'm off-grid, tired of living without electricity, so i bought another as backup PIP-LV-MK 3KW.
Why won't they honor their warranty?
I'll include my last message to MPP support to show how desperate I'm getting!
On Mon, Sep 11, 2023 at 10:01 PM Angus L. MPP Solar Inc. <angus.lin@mppsolar.com> wrote:
Hi Bob,
We have confirmed that the Mainboard is damaged.
Warranty coverage has been confirmed for this part.
Replacement Part:
l LV6548V MB*1
As per the standard policy, the buyer has to pay postage to receive the RMA parts.
https://www.mppsolar.com/v3/customer-support/
If you’d like to process the RMA, please provide us with your full address and contact number to confirm the postage, and I’ll send a PayPal invoice to you.
Bob Hendrix
Punta Placer
Calle principal San Agustinillo, Santa Maria Tonameca.
70947 San Agustinillo, Oax.
Cell 4151171457
They say great support, lol.
Ok, I get it you don't want to cover the warranty!
I'm old, retired, living on a pension.
Can't afford to buy another new inverter, by the same token can't leave a new inverter just lying on the floor, which i only got 8 days use from!
Right from the beginning had a series of little problems with that inverter that i didn't pay much attention too. Wow was i stupid.
Ok so how much you going to charge me for a new mainboard?
The second inverter i bought from you PIP-LV-MK 3KW, since I'm accustom to your service,
I videotaped everything, from me opening the new box to installing it, to the 01 warning code, to a close up of the fan not working the very day I received it!
Also of me opening the inverter, breaking your seal, (no doubt warranty void)
But seems your warranty is worthless anyways, also of me fixing it, reinstalling and everything working fine. Checked my email account over 50 emails to mpp solar still no help?
I filled out the RMA form and send it to you.
I've already used the little inverter for twice as long as LV6548V it works well, but like I said had to repair it myself, most likely voiding the warranty.
I get my check at the end of the month, let me know the cost of a new mainboard, I can go without eating every day, long as i got enough money that I can feed my dog!
Well that's it 2 expensive inverters, cant use either!
Wife is Mexican, I work with computers building,programming, repairing, so i know a bit about electricity.
Dumb enough to buy the growatt, but never would i have thought that they would sell a European inverter here in Mexico.
I watched Will video on the dangers of those inverters, decided to write off the loss, took Will's recommendation and bought a Mpp solar LV6548V .
The inverter was troublesome from the start, never would charge my batteries properly, than after 8 days, batteries dead, the inverter was basically dead too.
Reported this to MPP solar, finally got this email
On Mon, Sep 11, 2023 at 10:01 PM Angus L. MPP Solar Inc. <angus.lin@mppsolar.com> wrote:
Hi Bob,
We have confirmed that the Mainboard is damaged.
Warranty coverage has been confirmed for this part.
Replacement Part:
l LV6548V MB*1
As per the standard policy, the buyer has to pay postage to receive the RMA parts.
https://www.mppsolar.com/v3/customer-support/
If you’d like to process the RMA, please provide us with your full address and contact number to confirm the postage, and I’ll send a PayPal invoice to you.
That was over 1 month ago, kept writing them asking what's going on never got any type of response!
Did a search of my gmail, over 40 emails to mpp! no response!
I'm off-grid, tired of living without electricity, so i bought another as backup PIP-LV-MK 3KW.
Why won't they honor their warranty?
I'll include my last message to MPP support to show how desperate I'm getting!
On Mon, Sep 11, 2023 at 10:01 PM Angus L. MPP Solar Inc. <angus.lin@mppsolar.com> wrote:
Hi Bob,
We have confirmed that the Mainboard is damaged.
Warranty coverage has been confirmed for this part.
Replacement Part:
l LV6548V MB*1
As per the standard policy, the buyer has to pay postage to receive the RMA parts.
https://www.mppsolar.com/v3/customer-support/
If you’d like to process the RMA, please provide us with your full address and contact number to confirm the postage, and I’ll send a PayPal invoice to you.
Bob Hendrix
Punta Placer
Calle principal San Agustinillo, Santa Maria Tonameca.
70947 San Agustinillo, Oax.
Cell 4151171457
They say great support, lol.
Ok, I get it you don't want to cover the warranty!
I'm old, retired, living on a pension.
Can't afford to buy another new inverter, by the same token can't leave a new inverter just lying on the floor, which i only got 8 days use from!
Right from the beginning had a series of little problems with that inverter that i didn't pay much attention too. Wow was i stupid.
Ok so how much you going to charge me for a new mainboard?
The second inverter i bought from you PIP-LV-MK 3KW, since I'm accustom to your service,
I videotaped everything, from me opening the new box to installing it, to the 01 warning code, to a close up of the fan not working the very day I received it!
Also of me opening the inverter, breaking your seal, (no doubt warranty void)
But seems your warranty is worthless anyways, also of me fixing it, reinstalling and everything working fine. Checked my email account over 50 emails to mpp solar still no help?
I filled out the RMA form and send it to you.
I've already used the little inverter for twice as long as LV6548V it works well, but like I said had to repair it myself, most likely voiding the warranty.
I get my check at the end of the month, let me know the cost of a new mainboard, I can go without eating every day, long as i got enough money that I can feed my dog!
Well that's it 2 expensive inverters, cant use either!
