Yea - I went through a whole thing with them due to the fact that my EG4 LL-S batteries increment on average 2 cycles a day. After throwing some numbers at them, they first said a cycle was 80%, not 100%. They then said cycle count didn't matter since it wasn't used for any warranty purposes. I made note of the fact that cycles were the #1 or #2 items listed on EVERY piece of marketing materials so it "must?" be important.
Last word was that they were working on a firmware fix on the cycle count issue on the LL-S batteries. One was published sometime ago for the LifePower batteries. Haven't heard anything since.