Received 280ah cells from Basen
- Thread starter RV365
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CompMan2020
New Member
Bummer, I would be pissed!
MrNatural22
?SW sunshine =⚡️⚡️lit up thru the darkness✌️
So they knowingly sent you damaged cells? 
Now begins the long protracted Chinese return/replace process.
Basen has officially been added to "the list" ??
Now begins the long protracted Chinese return/replace process.Basen has officially been added to "the list" ??
CompMan2020
New Member
Like they say... Time is Money! I hope they are compensating you for your lost time.
So they knowingly sent you damaged cells?
Basen has officially been added to "the list" ??
It’s too early to say. However, each damaged area was already marked in black sharpie where the damage is. I doubt Fedex would have marked them. I did notice a crack in the bottom packaging that could indicate freight damage. But, these are packaged so well I don’t think freight damage is the cause
So they knowingly sent you damaged cells?
Basen has officially been added to "the list" ??
Well, you are correct. They are being difficult about replacing the 4 batteries. I guess my expectations were too high. I figured they would say, "yes those batteries were damaged and we will send replacements and file a freight damage claim" on your behalf. After all, the terms of sale were DDP. They want me to test the internal resistance of the batteries. What a crock, I said no way!!
Sounds like it's time to tell them the resistance is too high. Hopefully you paid with a credit card.
If they get really picky and want you to send a video measuring resistance, might be time to "accidentally" forget to tell them you overcharged then over discharged them.
I wouldn't accept that. The prismatic case is damaged. That should be enough evidence for them. I am really surprised they are giving you a hard time. If you don't get a resolution then dispute it with your credit card. If you didn't pay with a credit card then go through Trade Assurance. The product may not be defective but it is damaged which could lead to problems later on since it is clear it was dropped and the damage was noted with a marker.
Bud Martin
Solar Wizard
- Joined
- Aug 27, 2020
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So how long did it take you to get the replacement? I have one cell (Received on Dec 30th) that is damaged due to bad foam insert, Gloria Lua told me she will semd me the replacement but I have not receive the Tracking number yet.
SHENZEN BASEN 280Ah, I received my first order
The good news is that I just received the four LISHEN 280Ah today, I ordered them on the Nov 3rd, they arrived on Dec 13th and sit in the customs for 13day, FedEx picked them up on the Dec 26th and delivered to me on the Dec 30th which is not bad at all. The bad news is that the bottom of the...
diysolarforum.com
Did you have to measure IR and send it to them?
Have you tested the capacity of the damaged cells, would be interesting to see the effect of such damage on capacity
Can you explain what was wrong with your 4 cells and how you documented those deficiencies to their satisfaction?
just read back on the thread and looks like it was shipping damage. They requested internal resistance checks (which makes no sense for shipping damage) and you pushed back.
So in the end they agreed to replace 4 cells obviously damaged in shipping based on photographic evidence you provided, is that about the right summary?
I’m interested to understand whether anyone has successfully had cells replaced because of defective capacity and/or defective internal resistance and how the vendors are asking those cell defects to be documented.
Bud Martin
Solar Wizard
- Joined
- Aug 27, 2020
- Messages
- 4,844
Three months? Wow, I hope it will not take taht long to get my one cell replaced. BTW, who is your contact, Alex or Gloria?
