spurgelaurels
New Member
- Joined
- Jul 9, 2022
- Messages
- 13
I woke up one day to my inverter beeping wildly, fans on then off, then on, before it completely shut off.
I checked the batteries, they were holding at 13.4v, and with the inverter off, my system seemed quite happy and fine.
I left it a while, thinking it was heat related, then turned the inverter back on. No AC on the AC side. Battery still fine. Occasionally the AC side would turn back on, but mostly it stayed off. This tells me it's a recurring issue shutting down in the inverter, or that it's an intermittent failure.
I called Renogy, and wow. You folks have always said "Renogy is great, but their support is AWFUL" and now I know.
I spent a month back and forth, sending them graphs, readings, videos... They had me run some additional tests which ended up shorting my batteries in the inverter somewhere, and drained my batteries down into BMS shut-off zone. I disconnected the inverter and took a few days to get the batteries to recover. They've been stable for a while now.
Then, Renogy asks me to repeat that test. And send a video of my batteries. What, to make sure they don't light on fire?
Just RMA THIS THING!
Thanks for letting me vent.
I checked the batteries, they were holding at 13.4v, and with the inverter off, my system seemed quite happy and fine.
I left it a while, thinking it was heat related, then turned the inverter back on. No AC on the AC side. Battery still fine. Occasionally the AC side would turn back on, but mostly it stayed off. This tells me it's a recurring issue shutting down in the inverter, or that it's an intermittent failure.
I called Renogy, and wow. You folks have always said "Renogy is great, but their support is AWFUL" and now I know.
I spent a month back and forth, sending them graphs, readings, videos... They had me run some additional tests which ended up shorting my batteries in the inverter somewhere, and drained my batteries down into BMS shut-off zone. I disconnected the inverter and took a few days to get the batteries to recover. They've been stable for a while now.
Then, Renogy asks me to repeat that test. And send a video of my batteries. What, to make sure they don't light on fire?
Just RMA THIS THING!
Thanks for letting me vent.