I have all V1 batteries and got all of them flashed 1st try and in closed loop communication with my 12K Sol-Ark 2 days ago. I also had my Sol-Ark updated 2 weeks ago but I don't know if that had anything or not to do with it working. I posted a comment with how I did it on the afore linked video, but I'll repost my comments here as well:
"First off, thank you for making closed loop communication possible! One quick note to EG4. The new manual doesn't have the dip switch setting info in it like the old manual did. Now, for V1 only owners, here is what seems to be working for me on my 12K. Just did this today so... First, the same cable that works with BMS_tools can be used to update the firmware one battery at a time. Each battery address has to be temporarily set to on,on,on,on (one at a time) and the BMS power cycled before they will program, and the cable has to be in the RS485 port. Once this is done, there are no setting screens like in the V2, it just works. Once all batteries are upgraded, the battery that will be hooked to the Solark has to be addressed to on,on,on,off and have a cable from this batteries CAN port to the Solark's CAN port. The other batteries connect to this one through the comm ports. Now on the Solark, go into Battery Setup and enable BMS Lithium Batt and set it to 00. Tell it OK and you should end up back on the main screen and see a new Li-Batt info button. Press the Li-Batt info button and you should see the relevant information on your batteries. One potential downside to this is that the battery set to on,on,on,off will no longer show up in BMS_tools."
Update. I downloaded the current version of BMS_tools and now I can see all 4 batteries so no potential downside.
Today I also commented on a follow up question to clarify a few other things:
"They have the same menu information and button labeling and function they did before the flash other than the info on the top line of the screen changed. The V1's have multiple files to pick from to flash so once the V1's are flashed they are already in the mode you need based on the hex file you picked where the V2's have a single file to flash that contains the info for multiple inverters and you have to go through the menu to pick the inverter you want it to talk to."
Also, here is the link to where the flash program can be downloaded,
https://eg4electronics.com/downloads/