robby
Photon Vampire
- Joined
- May 1, 2021
- Messages
- 4,157
That might be your problem right there. You have 11Kwh of AGM battery power on two 12K Sol-Arks. They would not even let me put 5.2K of LifePO4 batteries on my one Sol-Ark 12K. They said it would be unreliable and really bad for the Battery. They insisted that I use at least 10K of Batteries to get a proper setup going and that was on system that is Grid Tied!For short term temporary power I’m using for four PCC-230’s sold by Sol-Ark. Have built a 16s4p power wall to use for our long term power.
Most of my work occurs during the daytime hours on the weekends and my state of charge is typically 90% or above most days usually 100%.
Until you get that 16S4P setup in place you might have to scale back on using to many heavy loads or your going to get DC power droops which will trip the Inverter.
I think those older AGMs are letting you down.When the sheet rock guys was mixing the mud stayed a charge was 94% at 8:49 AM on the when the multiple faults occurred, after that stayed in charge was 100% the rest of the day. As of yet been able to find out the exact drill they were using.
I don't like dealing with Sol-Ark by email. As you said they do get back to you but it's at the end of the day or at night. The phone service is within minutes, so I really only use that.That response was supplied by engineer 775 so you’ll have to ask him? I also stated in my post that the only other appliance running are the LED lights that we are using to work by. I do not have power to the house as it is still under construction. I only have temporary power to run lights and power up the tools that I need to use!
I have emailed Sol-Ark to give me more information about the transformers that they are wanting to supply. However they are very slow to respond, typically my email gets answered sometimes the same day but typically takes 24 to 36 hours before I get a reply. Also you will note in when I have posted responses from either Sol-Ark or engineer 775 I have use direct quotes with a copy and paste from messages.
If he is one of the new guys this is what happens. I had the same issue with a guy named Josh. He was actually the first person at Sol-Ark that was ever rude to me (in an email). Turns out that the new guys have to get certain things verified by the CS Manager and that can often take days due to his work load.I have been back-and-forth with Sol-Ark about this issue for the last couple of weeks. Dylan Rup did not ever respond to the original email I sent. I called and left multiple messages and got a call back finally.
I have heard about those older Green boards and some issues with overloads but not in with loads this light. Maybe you should approach Engineer775 and ask him how much would it cost for the boards to be upgraded. It may not be expensive. I think Sol-Ark does not want to set any precedence by sending out a free board and then having every other older model owner asking for one even if they don't need it.I have been dealing with one customer service person since that time. Not once have they asked to log onto the system and take a look at what’s going on. My system is not online typically, but due to the issues that I’ve been having, I bought a tablet with a Wi-Fi hotspot and have my system connected to the Internet since January 1 so that I can track the data and Sol-Ark and see what’s going on. However after engineer 775 came over and visited last week, they pushed an update to the system that did seem to help my generator issue as stated. To my knowledge this is the only time they have looked into the system since these issues have been going on.
According to engineer 775, I have the early generation models with a green circuit boards. He claims that this is the problem and Sol-Ark should fix it/replace. Therefore I have gone back-and-forth with Sol-Ark trying to get a resolution and so far the only resolution they offer is sending some sort of transformer and I emailed asking more information about this transformer and have yet to get a response.
I would first get those batteries in, as I think that will solve the problem.