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SunGold SPH10K48SP 10KW 48V SPLIT PHASE SOLAR INVERTER

britguy59 said:
My 10Kw SPH10K48SP has been dead out of the box. Constant 05- alarm. Battery overcurrent hardware protection. Nothing connected except the battery. Smells a bit burnt. Sungold keeps pressuring me to take it apart and break open the sealed connections but I think that's a bit much to ask for a brand new unit. I can't get them to offer a replacement and my (new) unit is dead on arrival. Not a good experience so far.

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I’d do a charge back on my card and tell them to pound sand
 
britguy59 said:
My 10Kw SPH10K48SP has been dead out of the box. Constant 05- alarm. Battery overcurrent hardware protection. Nothing connected except the battery. Smells a bit burnt. Sungold keeps pressuring me to take it apart and break open the sealed connections but I think that's a bit much to ask for a brand new unit. I can't get them to offer a replacement and my (new) unit is dead on arrival. Not a good experience so far.

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OP here...

Same thing happened to me.

Contact your credit card company immediately. And document with them what is happening.

Here is my failure post. I also had problems right out of box with similar overcurrent + OVP protection alarms
https://diysolarforum.com/threads/s...erter-wont-start-up-red-light-on-board.72937/

You can see my thread where I am in the process.

Not fun.

(CORRECTION: I watched your video i see that you are notifying your bank. I was finally able to mail it back to the warehouse on my own dime for $200 US, they have yet to refund. I am getting emails now that they need more time to 'investigate' the device; Sungold may turn out to be ScamGold)
 
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Update for those following. 7 weeks since delivery. Received a paid return slip for the defunct inverter to ship back. Promised new one, waiting. Will update on final results and steps taken. All tests requested were completed but unit remained failed with 05 alarm.
 
britguy59 said:
Update for those following. 7 weeks since delivery. Received a paid return slip for the defunct inverter to ship back. Promised new one, waiting. Will update on final results and steps taken. All tests requested were completed but unit remained failed with 05 alarm.
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Good. What did you have to do to get them to send you a return label/etc?? I may be dealing with a similar (though perhaps not so obviously broken) issue with a Sungold Rack Battery. Trying to work though it. See my other thread if interested.
 
Kenny_ said:
Good. What did you have to do to get them to send you a return label/etc?? I may be dealing with a similar (though perhaps not so obviously broken) issue with a Sungold Rack Battery. Trying to work though it. See my other thread if interested.
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Did you ever get a battery charger to charge the weak battery all the way up so it can balance? For it to balance out I would think it would need to be held at a full charge for a bit to get there.
 
Crowz said:
Did you ever get a battery charger to charge the weak battery all the way up so it can balance? For it to balance out I would think it would need to be held at a full charge for a bit to get there.
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I've got one arriving today, may pull that battery out and charge it separately.... You're probably right....I'm still trying to figure this all out and Sungold ain't helpin' much so I'm pushing them about returning it.
 
Kenny_ said:
But just now I got an Undervoltage error on Battery #2 which was what started this.... will post on my thread...
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Wow, man im to the point that if you’re not off grid without utility access, system builds like ours may not even be worth it. Or if on grid just grid tie with a contract with utility company and avoid storage all together. It’s not just Sungold either, I’m seeing sooo many units that went out on Black Friday sales with Signature Solar having problems also

Still waiting on my replacement. She claims I ship on the 18th.

We’ll see what happens
 
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Lighthouse Beacon said:
Wow, man im to the point that if you’re not off grid without utility access, system builds like ours may not even be worth it. Or if on grid just grid tie with a contract with utility company and avoid storage all together. It’s not just Sungold either, I’m seeing sooo many units that went out on Black Friday sales with Signature Solar having problems also

Still waiting on my replacement. She claims I ship on the 18th.

We’ll see what happens
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Lighthouse Beacon said:
This reminded me of you https://www.facebook.com/share/BsD1iFpRdikt8U4Q/?mibextid=oYf6k6

@Kenny_
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Yeah..... I'm writing a missive to Cindy Lou Who right now.... after charging all night the four batteries had all hit 100% by about 6PM but Battery #5 is still at 96.4% SOC this morning... I have seen it notch up a couple of teenths of a percent to 96.6 % so maybe it is still charging but this is ridiculous - the deviant behavior clearly indicates something wrong and the battery should be replaced but Cindy/Support have been ignoring my emails for days now...I'm screaming into the abyss.
 
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...and yes I'm beginning to lose heart after spending approximately $10k putting this system together and having it act like this is disheartening. I just want it to work. Particularly something that expensive. I don't want to baby sit it either. Not Ready for Prime Time IMO.
 
Kenny_ said:
...and yes I'm beginning to lose heart after spending approximately $10k putting this system together and having it act like this is disheartening. I just want it to work. Particularly something that expensive. I don't want to baby sit it either. Not Ready for Prime Time IMO.
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Well what troubles me most is the issues we’ve seen so early in the gears lifecycle, I’d expect this on year 4/5 maybe… but this gears brand new out the factory
 
Lighthouse Beacon said:
Well what troubles me most is the issues we’ve seen so early in the gears lifecycle, I’d expect this on year 4/5 maybe… but this gears brand new out the factory
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I really think you just had a dud. Electronic components normally fail quick or work for years and years.
Any reply from SGP? I was hesitant to recommend them before based on my experience. I won't be recommending them going forward without warning others, based off what yourself, @Kenny_ and others have gone through.
 
42OhmsPA said:
I really think you just had a dud. Electronic components normally fail quick or work for years and years.
Any reply from SGP? I was hesitant to recommend them before based on my experience. I won't be recommending them going forward without warning others, based off what yourself, @Kenny_ and others have gone through.
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Same.
 
I wouldn't recommend the sph10k48sp but I would still recommend the tp6048. At least if your willing to swap parts if something goes bad from my experience with them. Also I wouldn't buy directly from their store but I will buy from their amazon store from my experience.

The battery part on Kenny_ may be it needed full charging before being put in use. Light House seems to of got a beta product almost since it didn't look like any of the ones everyone else has.

That's my take on it all so far.
 
Kenny_ said:
Yeah..... I'm writing a missive to Cindy Lou Who right now.... after charging all night the four batteries had all hit 100% by about 6PM but Battery #5 is still at 96.4% SOC this morning... I have seen it notch up a couple of teenths of a percent to 96.6 % so maybe it is still charging but this is ridiculous - the deviant behavior clearly indicates something wrong and the battery should be replaced but Cindy/Support have been ignoring my emails for days now...I'm screaming into the abyss.
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If you'd like to send me a DM I can look into your order for you!
 
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