Terrible Signature Solar / EG4 18Kpv Experience - Returning and Replaced with Sol-Ark 15k

[houseofancients]

What dye inverter?

I have 27,770kw in PV, and 4- 6500ex and one keeps giving me problems.. I don't want the 18k because i need more than 12k of AC output. And i want to use all my PV.

Sol-ark and sunsynk are deye inverter, running their own gui

Now a days us folks can only buy the sol-ark version.

Btw , you will need 2 of the 15k , or the 18pv regardless

 

[Oldtimmer69]

Sol-ark and sunsynk are deye inverter, running their own gui

Now a days us folks can only buy the sol-ark version.

Btw , you will need 2 of the 15k , or the 18pv regardless

I guess i can use a different charge controller with mppt set up for my array size?

 

[houseofancients]

I guess i can use a different charge controller with mppt set up for my array size?

If you need more that 12k continues on the ac side, you will need 2 of either

Well have put some nuances their..
If you are off-grid , if you're using grid, 1 of each will do, but you would have to create a critical loads panel, and an additional charge controller..

 

[BenFromSignatureSolar]

I appreciate your response, and again I sincerely wish I was still using the inverter. I really liked the unit, and hope to have one in the future as bugs are worked out.

What kills me is the Sognature Solar experience. From start to finish it’s essentially been an issue every step of the way.

On the refund side of things I was assured multiple times I’d be receiving a full refund, then of course when it comes down to it, another “mistake”. The inquisitive part of me wonders how anyone in their organization would have done any form of math that came up with the refund they sent. And, had I not said anything, that simply would have been the end of it.

Bums me out, but at the end of the day, I hope I’m somehow an outlier of a case and I somehow had the worst all around experience any customer has ever had. Hopefully they’ll reflect on the entirety of the situation and put policies and procedures in place to ensure everyone else has as seamless of an experience as possible.

I just looked into what is going on with this situation. It looks like our system pulled the tax during the process of crediting your account. I will personally make sure that the remainder of your cost is returned to you right away. I apologize for the inconvenience

 

[beastman]

Yeah, it’s hard to not be upset at this point, or even turn it into making jokes. Seriously though, I shouldn’t have to turn to posting about this and have them eventually see it and form whatever excuse there is.

It’s simple math, hard to get it wrong in the age of computers. Almost as though someone intentionally did it…

moral of the story- just pay another $1600 or so for the solark which does the job 100%

 

[beastman]

I just looked into what is going on with this situation. It looks like our system pulled the tax during the process of crediting your account. I will personally make sure that the remainder of your cost is returned to you right away. I apologize for the inconvenience

obviously if a seasoned solar professional cannot get it working 100% then its not ready for primetime- especially when grid backfeed has issues. The software qa guys should be living in the office until problems solved. that is how its done.

 

[G00SE]

moral of the story- just pay another $1600 or so for the solark which does the job 100%

Or pay 1600 less and get a deye that does the same

 

[cs1234]

obviously if a seasoned solar professional cannot get it working 100% then its not ready for primetime- especially when grid backfeed has issues. The software qa guys should be living in the office until problems solved. that is how its done.

The software industry has moved past internal testing.. it's all about live testing now baby! You find the problems, get them to admit there is a problem, then they can work on fixing it, if they can duplicate it.

 

[Oldtimmer69]

If you need more that 12k continues on the ac side, you will need 2 of either

Well have put some nuances their..
If you are off-grid , if you're using grid, 1 of each will do, but you would have to create a critical loads panel, and an additional charge controller..

Im completely off grid.. I need no AC
And have 108 kwh of batteries.

I know i have some wiring to redo inside.. I just dont want to restring my PV. It's nice having 8- 500 VOC mppt with the setup i have now. I just would like to be done fooling around with my set up and it work properly.

I have a household of 7 and when one inverter doesn't work im down 1/2 my system.. The whole point to me upgrading was not to worry about my usage with my children home alone.

 

[G00SE]

The software industry has moved past internal testing.. it's all about live testing now baby! You find the problems, get them to admit there is a problem, then they can work on fixing it, if they can duplicate it.

Hey, medical industry is now the same!

 

[cs1234]

Im completely off grid.. I need no AC
And have 108 kwh of batteries.

I know i have some wiring to redo inside.. I just dont want to restring my PV. It's nice having 8- 500 VOC mppt with the setup i have now. I just would like to be done fooling around with my set up and it work properly.

I have a household of 7 and when one inverter doesn't work im down 1/2 my system.. The whole point to me upgrading was not to worry about my usage with my children home alone.

Having one big inverter or stack of inverters powering all loads combined is risky. Nothing wrong with powering different circuits / load panels with different inverters if possible with your topology. Can always share the battery bank on all of them, but not have them linked up.

 

[houseofancients]

Im completely off grid.. I need no AC
And have 108 kwh of batteries.

I know i have some wiring to redo inside.. I just dont want to restring my PV. It's nice having 8- 500 VOC mppt with the setup i have now. I just would like to be done fooling around with my set up and it work properly.

I have a household of 7 and when one inverter doesn't work im down 1/2 my system.. The whole point to me upgrading was not to worry about my usage with my children home alone.

You run your house completely on dc power ?

Ac in this sententence means alternating current

 

[BenFromSignatureSolar]

obviously if a seasoned solar professional cannot get it working 100% then its not ready for primetime- especially when grid backfeed has issues. The software qa guys should be living in the office until problems solved. that is how its done.

He's the only person that has had these issues though. This seems very much an outlier for the unit.

 

[G00SE]

He's the only person that has had these issues though. This seems very much an outlier for the unit.

It’s hard to take that at face value after 30 pages of fumbling from the vendor

 

[Solar Guppy]

He's the only person that has had these issues though. This seems very much an outlier for the unit.

With new products, this is always the case, someone has to be first

 

[Watts Happening]

He's the only person that has had these issues though. This seems very much an outlier for the unit.

I am certainly not the only person who’s had backfeeding issues. There are also quite a few posts detailing customer service issues.

I don’t want to disparage the company, but acting as though I’m the only person with these issues seems to be factually incorrect.

I am sure there are many happy customers with this unit, no doubt.

 

[BenFromSignatureSolar]

I am certainly not the only person who’s had backfeeding issues. There are also quite a few posts detailing customer service issues.

I don’t want to disparage the company, but acting as though I’m the only person with these issues seems to be factually incorrect.

I am sure there are many happy customers with this unit, no doubt.

The 10.11 fw blocks all backfeeding and resolved the issue in all of the other units that have reached out. The only time any is present is during surges, same as any other hybrid inverter. Fully acknowledge that your unit has issues. But I stand by my statement, that you are the only person to experience this exact issue.

Check your email, you should have received the rest of your refund.

 

[windsurfer]

It’s hard to take that at face value after 30 pages of fumbling from the vendor

Don't forget the personal attacks.

Combining incompetence with unprofessional behavior, not a good business choice.

 

[cs1234]

Don't forget the personal attacks.

Combining incompetence with unprofessional behavior, not a good business choice.

Dunno, seems like people are willing to take it these days. ?

 

[Doug864]

Well it took 599 posts but it looks like you’ll get your full refund.
What’s that saying a squeaky wheel gets the grease. Lol.