Daniel644
New Member
OK so like others here I ordered a pallet of Panels during the "Black Friday" sale, the morning before and the morning after i had placed my panel order they had been showing like they where out of stock (and they very well may have been and it was just a glitch in the system when I placed my order) anyway several WEEKS went by and I hadn't heard word one from SS and checking the website it was possible to order those panel pallets again so I took that as meaning they where back in stock, I waited another few days after that and still NOTHING from SS, so I finally messaged them at like 3 and a half or 4 weeks after having placed the order. They messaged back (this is Friday December 15th for reference) and got the ball rolling, by Monday I had tracking information for my Pallet being sent via ArcBestFreight.
The initial delivery estimate was showing on the tracking as the Friday before Christmas, then middle of that week I get a call from the local hub for ABF and get put on the schedule for the Wednesday after Christmas (The lady I spoke with just scheduled the appointment but before she hung up I specifically asked if the driver would have a way to get it off the truck and was told YES, it was a "curbside delivery"), I'm at home getting ready for work on that day and around 1PM get a call saying they didn't get put on the truck and it would be the next day, next day comes, get another call, this time around 10 am, they weren't coming that day either, it was now gonna be the following Wednesday (yesterday), I check tracking first thing after i wake up and see they are actually out for delivery, I go about my normal routine getting ready for the day, around 1:30 in the afternoon I get the robocall saying the delivery will be there sometime in the next hour, 55 minutes later I get a call from the driver himself where he says he's 10 minutes away and asks if I have a way to unload the pallet, when I told him No, I was told this was a Curbside Delivery so I assumed he had a method for unloading as that was what I was told, at that point he was wanting me to just refuse to accept the delivery. Well 30 (not 10) minutes later he finally shows up and I tell him i've got too much time and money invested in getting these things here, I'm just gonna take them off 1 panel at a time if thats what it takes, so thats what I did, I'll give props to the driver for lowering the panels down 1 at a time to hand them to me, but between the unloading then moving them to the garage (4 panels at a time with my hand truck) it was 3 HOURS later from when I initially got the call they where an hour away. I lost half a day of work over this delivery.
SIGNATURE SOLAR, MAKE SURE YOUR FREIGHT COMPANIES DON'T SUCK, THEY WILL COST YOU CUSTOMERS.
The initial delivery estimate was showing on the tracking as the Friday before Christmas, then middle of that week I get a call from the local hub for ABF and get put on the schedule for the Wednesday after Christmas (The lady I spoke with just scheduled the appointment but before she hung up I specifically asked if the driver would have a way to get it off the truck and was told YES, it was a "curbside delivery"), I'm at home getting ready for work on that day and around 1PM get a call saying they didn't get put on the truck and it would be the next day, next day comes, get another call, this time around 10 am, they weren't coming that day either, it was now gonna be the following Wednesday (yesterday), I check tracking first thing after i wake up and see they are actually out for delivery, I go about my normal routine getting ready for the day, around 1:30 in the afternoon I get the robocall saying the delivery will be there sometime in the next hour, 55 minutes later I get a call from the driver himself where he says he's 10 minutes away and asks if I have a way to unload the pallet, when I told him No, I was told this was a Curbside Delivery so I assumed he had a method for unloading as that was what I was told, at that point he was wanting me to just refuse to accept the delivery. Well 30 (not 10) minutes later he finally shows up and I tell him i've got too much time and money invested in getting these things here, I'm just gonna take them off 1 panel at a time if thats what it takes, so thats what I did, I'll give props to the driver for lowering the panels down 1 at a time to hand them to me, but between the unloading then moving them to the garage (4 panels at a time with my hand truck) it was 3 HOURS later from when I initially got the call they where an hour away. I lost half a day of work over this delivery.
SIGNATURE SOLAR, MAKE SURE YOUR FREIGHT COMPANIES DON'T SUCK, THEY WILL COST YOU CUSTOMERS.