Thanks - i will remember ?
Beware of Docan Technologies (Issue Resolved)
- Thread starter Stormbringer999s
- Start date
burgerking
New Member
Docan has a USA warehouse... are these shipped from China? if so, why buy from China when there is a USA warehouse?
burgerking
New Member
I bought some EVE cells. How do we get this report from their server?
Willieboy240
New Member
- Joined
- May 28, 2022
- Messages
- 33
They ship them from china to Texas. You can buy the from Texas and get them quick but they cost more. Or you can get them from china and save some money but it takes a few months
Who did you buy the cells from? The reports are only for EV grade cells as I understand it.
Stormbringer999s
New Member
- Joined
- Feb 3, 2022
- Messages
- 5
Interesting, I made this post to warn others, after Docan’s response was, in my humble opinion, completely inadequate.
Docan proclaiming that the 280Ah cells were either a better cell, or that they were close to the 300Ah cell, only added to my frustrations.
Unfortunately, half the responses from the community were questioning my motives. I was pissed, and rightfully so.. If I had wanted the 280Ah cells I would have bought them. They seemed to not understand the different between living with the 280’s and wanting the 280’s.
Jenny was not my handler, but I did reach out to her, but as she explained, she couldn’t intervene, it was entirely upto the salesperson to reach an amicable resolution.
I was refunded 15%, which is what I thought was fair. It took a while to get there, and the Docan salesperson, inculding Jenny, seemed genuinely apologetic for the mistake, but as I advised them both, mistakes happen, I get that, it’s how you resolve the issue, that’s key, to ensure the customer, although not receiving exactly what they had purchased, is somewhat satisfied with the end result.
Now that the issue has been resolved, I will be ordering more cells from them in the near future, as the cells themselves are perfect, zero complaints, and yes, I’ll be ordering the 280’s for obvious reason?
Docan proclaiming that the 280Ah cells were either a better cell, or that they were close to the 300Ah cell, only added to my frustrations.
Unfortunately, half the responses from the community were questioning my motives. I was pissed, and rightfully so.. If I had wanted the 280Ah cells I would have bought them. They seemed to not understand the different between living with the 280’s and wanting the 280’s.
Jenny was not my handler, but I did reach out to her, but as she explained, she couldn’t intervene, it was entirely upto the salesperson to reach an amicable resolution.
I was refunded 15%, which is what I thought was fair. It took a while to get there, and the Docan salesperson, inculding Jenny, seemed genuinely apologetic for the mistake, but as I advised them both, mistakes happen, I get that, it’s how you resolve the issue, that’s key, to ensure the customer, although not receiving exactly what they had purchased, is somewhat satisfied with the end result.
Now that the issue has been resolved, I will be ordering more cells from them in the near future, as the cells themselves are perfect, zero complaints, and yes, I’ll be ordering the 280’s for obvious reason?
Really happy you got to a resolution which is satisfactory. Thanks for posting a more detailed update!
edit: can you update the original post in the thread with your resolution? it will make it easier for other users to find the conclusion to the saga :D
Thanks for coming back and giving some more details.
So the thread title of “BEWARE DOCAN technologies” is a bit alarmist?
Sounds like they made you happy, was it an ideal transaction? No, but you’re happy enough to order from them again, and that means a lot when you were talking about a full pay pal charge back in the first post.
Were you offered the 15% off after you created this thread? While they aren’t members and can’t post I do believe they frequently read it.
So the thread title of “BEWARE DOCAN technologies” is a bit alarmist?
Sounds like they made you happy, was it an ideal transaction? No, but you’re happy enough to order from them again, and that means a lot when you were talking about a full pay pal charge back in the first post.
Were you offered the 15% off after you created this thread? While they aren’t members and can’t post I do believe they frequently read it.
12VoltInstalls
life passes by too quickly to not live in freedom
Dramatic easily swayed people are likely to post impulsively because they believe something was done to them specifically instead of simply recognizing problems sometimes occur to everyone and seeking a resolution.
Either EVE gives you a link (if you bought from EVE) or your vendor who purchased from EVE gives you a link. They don't allow you (or competitors) to just troll through their database. EVE primarily uses it for warranty claims.
burgerking
New Member
Bought from Basen.
Thanks for the update. BTW, you can parallel 304 and 280 batteries without any problems, but the 280 are a better value.
We do appreciate the update.
Alkaline
Solar Wizard
Stormbringer... you really should have posted pics of what you have....
You won't get any test reports for those I'm afraid.
His original post:
Basically, he got a "bait and switch" with no notice that a substitution was made until he received the cells. He certainly indicates he attempted to resolve the problem. It sounds like he wasn't happy with their response.
Seriously, what's with the attitude towards any problem reported with Docan?
Would you call people "dramatic easily swayed" and "impulsive" to their faces?
I find it interesting the problem was resolved AFTER he posted. The "squeaky wheel gets the grease" comes to mind.
Yes I would call them out directly. The second post as settled should have been the first post instead of all the drama.
If the OP wants to just complain here and get sympathy then should have come here first to follow the preferred contacts etc.
Actually it seems the OP has been a forum member for a while and still did not contact the recommended representative.
12VoltInstalls
life passes by too quickly to not live in freedom
I’ve spent almost 40 years now working with customers for their satisfaction. And I’m not a psychologist. But the initial drama and following radical reversal and declaration of satisfaction is… just not a typical reasonable person’s behavior. What else can I say?
Perhaps OP is faultless and beyond reproach, absent of any negative emotion, and psychologically is the epitome of a balanced reasonable human being.
Nothing for or against dokan- I just picked up on the “I’ve been treated bad gimme a discount” boilerplate. Faces, clothes, and nationality changes yet the plot is familiar.
Perhaps I shouldn’t have posted that? I thought about it and decided I didn’t mind calling it out as I read it six times.
Ampster
Renewable Energy Hobbyist
I still would like to see a copy of the original invoice. I asked @Stormbringer999s several times and his lack of response still makes closure difficult for me.
If I start a similar thread, please call me out immediately.
