Maybe you could help me out or at least point me towards a solution because ive been either on hold waiting for someone at signature solar to answer the call or waiting for them to look at the inverter just to tell me they have to escalate it because nothing seems abnormal.
I stated before: i was having a problem with the inverter feeding back to the grid when it has been set to zero export (i can get a hefty fine if i inject without proper permits) but i cant be off grid because my 30kwh are not enough for the complete night. I need the grid for backup usually from 1am to 7am. So their solution was update either or both firmware and software.
There is no feeding back to power because now its always on EPS mode, the graphic isnt like it was before that you could see aolar and battery energy feeding the HOME ICON, now its always like this:
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And yes this fixed the issue of feeding back to the grid because the contactors are either on solar/battery power or grid, never mixed. THE BIG PROBLEM NOW is that when batteries run low and “switch” to the grid it takes almost 5 minutes, completely dark at home, it feels like 20 minutes but its 4.5 minutes. I have proof:
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When out at 2:05am, no power at all until 2:10am… and note that my battery is set to discharge down to 20%, but when it disconnected they were at 23% (i know that with loads ot could've shown them at 20%, thats not the problem really), my first concern is: if the power from grid is available and there it SHOULD SWITCH AUTOMATICALLY without even 5 seconds, and even more if i still have 20% left on batteries.
The other problem is that I DONT WANT the batteries to ever charge from the grid, i have ac charging off, generator charging off, ac coupling off… everytime it charges the batteries for around 1 hour i am getting tired of this. Signature Solar told me last night, after 3 calls and more than 4 hours in front of the inverter that the charging batteries with AC was fixed but the other issues had to be escalated to a tier 2 or level 2 tech. But its 10am and still no one has reached out. Here is proof the charging at 2am
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Im getting tired of being on hold and calling back and no one getting back to me. My wife told me to put everything back like it was before and take off the the inverter and batteries
A couple of waiting times from yesterday and the first one is from today
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