My take is SS isn’t managed by serious professional customer service people. It appears to be managed by sales people. Because any business that has no sales or not enough sales will have no money to pay their customer service staff.
But sales is the easy part. There’s a reason why many solar companies do not want to sell to the DIY crowd. We’re so fucking needy and expect to be treated nicely and all that shit. I mean if you sell wholesale, you deal with 5-20 customers and each sale is $500,000 to $50,000,000. None of this piddly $1500-$75,000 shit.
If you have a problem with a $12.5m order, then you fix the damn thing ASAP. But when you’re trying to service 10,000 customers, fuuuuck that can suck your soul out if you’re not setup to handle it.
From what I can tell, SS is handling it so so, but they could do way better. My guess is they’d need to raise their prices to support not dropping the ball so much.
Maybe if someone were to start a competitor who is priced to support their customers very well. Hmmm, someone like Current Connected?
@HighTechLab