It is my understanding that these cells can be drawn down to zero, but repeatedly doing so will limit the number of cycles.
He is only doing it with his weakest 4 cells, so it is not the huge risk it would be otherwise.
If the engineer gave us all of the technical details, we still wouldn't now if we could trust what they say, so we would still be taking the same risk.
If damage is done to the cells by doing this one time, yes I will hold the supplier accountable and cinergi knows that I will take care of him even if the supplier does not. Refusing to take the steps the supplier asks us to would drastically limit the leverage we would have to demand suitable compensation from the supplier if the cells remain at too low of a capacity.