Brianadams90
New Member
My ticket number is 43051 (the second ticket after the closed my first one)
I have been trying to get an issue with my inverter taken care of since october '23. I had to call sales and get transferred to another department to actually get through their phone system without it timing out or directly hanging up on me. Their techs Joe and Jessica did help when I was able to get through, but this has been too long and drawn out as I am still waiting on their tech 2 support tech to reply to me.
My issue is the same most people are having with light flicker. My voltage on my 2p1 inverter jumps from 108-129v (that ive seen) and we have verified this on video and photos. We've sent that info as requested to Signature Solar. This is my primary power to my residence and dealing with this issue is maddening. Since october my fridge board has died twice, so I have since moved my sensitive appliances to the 2p2 inverter with no issues.
Is there a way to speed up this warranty process? I honestly feel like they are just trying to get me to go away instead of helping me.
@SignatureSolarJames
@SignatureSolarJess
I have been trying to get an issue with my inverter taken care of since october '23. I had to call sales and get transferred to another department to actually get through their phone system without it timing out or directly hanging up on me. Their techs Joe and Jessica did help when I was able to get through, but this has been too long and drawn out as I am still waiting on their tech 2 support tech to reply to me.
My issue is the same most people are having with light flicker. My voltage on my 2p1 inverter jumps from 108-129v (that ive seen) and we have verified this on video and photos. We've sent that info as requested to Signature Solar. This is my primary power to my residence and dealing with this issue is maddening. Since october my fridge board has died twice, so I have since moved my sensitive appliances to the 2p2 inverter with no issues.
Is there a way to speed up this warranty process? I honestly feel like they are just trying to get me to go away instead of helping me.
@SignatureSolarJames
@SignatureSolarJess
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