Signature Solar refuses to honor a warranty for a defective product! (And Solar Assistant Discussion)

[Kenny_]

Yes, good. I'm on the edge about whether to purchase from them....

 

[theoriginalgiga]

Yes, good. I'm on the edge about whether to purchase from them....

Overall I'll say I'd purchase another inverter from them. I bought a trophy battery and couldn't be happier with that. I'd probably opt to buy solar panels local as I've read some horror stories about them through SS as well as other companies but that's just me.

 

[Wes Butler]

I'm kinda new here, and I just went through this whole thread and haven't seen a reason on why the supplied dongle and the ESS app don't work. Is there another thread on how to get them to work?

 

[theoriginalgiga]

I'm kinda new here, and I just went through this whole thread and haven't seen a reason on why the supplied dongle and the ESS app don't work. Is there another thread on how to get them to work?

Did you use the included cable? The pinout on the unit is non-standard and a standard rj45 to rs232 adapter won't work. That would be where I'd check first. If that doesn't yield any results you may need to open a ticket with SS.

Also if anyone is curious I opened the dongle to check it out, it's a custom esp32 module. Kinda neat that they use something simple.