Will, this may be the case, volume wise, service wise I can only speak for myself and the times I have needed support/warranty.
What I expected as a minimum in customer support/service was not meet!
I have had no problems in dealing with Sol-Ark, I have had an answer to all question asked with in 0.5 Hours to 24.
I have asked signature solar about various things, inverter and battery, just to get vague answers.
(Why are my SOH/Charge amps different on my EG4 lifepower batteries) with less than 100 cycles they were at 97.3, 97.5, 98.4 SOH, 54.5v all say 100Ah.
S.S ANSWER TO THIS WAS TO LET THEM DISCHARGE TO 20%. This did not reset anything. I set inverter to charge to 57.2V (2x jackipers/2 x trophy/and 1x overkill solar with same batteries in eg4s all
@100 SOH.