They spend a fortune on advertising ? EG4, they had it it sounded good. Bought because it was cheaper, less expensive. Got what I paid for? Following up from another post on SS, Some one suggested calling and communicate with a real person. SO, I tried calling Customer care. no luck. Tried tech support. No luck, nor have they called back. Was disconnected couple times tho, does that count ? Finally called and tried sales. You betcha, they answered... So I can see where the core costs are definitely down... ( a quote from SS) Anyhow, No sympathy, empathy or such. Just the spiel on the new sales promo and how happy they woud be to sell me something.... Ugh, I was trying to buy something and could not get the free shipping to work.... Now I question ever buying from them ever...Perhaps, they have grown too big, too fast and are unable to provide the quality they once did ??? Or is it like others suggest. Sell it, fix it later if we have to ?? (the public shaming ??) Who knows ? but someone said where there's smoke There's fire. Lots of smoke here past, present and future I suspect... Dont know Robby but I would tend to believe him, as my experience is less than favorable. I was sadly disappointed to read a SS staffer opinion of the average customer and how little skill / knowledge they possess and seemed like a rant / weak excuse for their lack of customer service and or documentation with the products. I have puchased elsewhere with very positive results and issues like updating firmware are non existent....Next ? keep banging head into wall or just enjoy my paperweight ??? Not really looking forward to having my character questioned for sharing my poor experience with them...