rossmoesis
New Member
Here is a my run down of my signature solar experiences. I ordered roughly 17k worth of solar panels and batteries from them last march. The order was straight forward, shipment took place shortly after I placed the order. The panels and batteries arrived undamaged and packed well.
I installed my system in April 2023 using sol-ark 15k inverter, eg4 batteries and bluesun panels from SS. No issues at all, actually a pleasant experience. I've documented this in this forum.
I decided to build a off-grid solar shed utilizing eg4 minisplit, 18kpv inverter, powerpro battery, and a pallet of panels. I sent an email asking if I place the order early could they wait to ship the order beginning of November. The sales person informed me that this wouldn't be a problem and sent me a quote that he built. I paid the roughly 14k for the order.
I email the sales representative on Monday Oct 30th to make sure everything was good and there weren't any issues. here is a quote from my email
"Good morning,
I wanted to check in on my order that I placed a couple of weeks ago. Are all the items in stock and ready to ship? I was hoping to have them shipped Nov 3rd so I can have them delivered Nov 9th or the week of Nov 13th - 17th. You probably have a better idea of transit time from Signature solar to Grand Junction, CO. I can't remember how long my last delivery took."
Four days went by without hearing anything back.
Friday Evening Signature solar replies with
Hello Ross,
The shipment is being prepared to ship soon."
"the shipment is being prepared to ship soon", That is how much detail they put in their response. I called earlier that day since I hadn't heard from the email I sent to Signature solar in 4 days and was told the powerpro batteries were still sitting on a boat docked at a port and they had no idea when they would recieve it.
Preparing to ship soon... means they don't have any clue when they will ship it or even try work with a customer that has spent over 30k with them in the last year.
Today I called SS again to try to get another update. I was informed they are overwhelmed with orders due to free shipping. They would contact freight to see if they can push my order out minus the battery. I didn't hear back anything all day. I called back 30mins ago to find out they still don't have an answer from freight department and they would contact me tomorrow.
I'm happy those guys are busy with orders but it's a bit painful trying to extract useful information from them after my order has already been placed. This order was placed 30 days ago. I would have preferred split shipping when they knew the battery wasn't going to make it but it's like pulling teeth to try to get information from them.
In a nutshell,
First order in March was awesome. No issues, I paid for freight but got everything I wanted on time.
Second order in October has been more difficult. I tried to pre-plan and order early. The communication has been lacking. I'll keep the forum updated.
I installed my system in April 2023 using sol-ark 15k inverter, eg4 batteries and bluesun panels from SS. No issues at all, actually a pleasant experience. I've documented this in this forum.
I decided to build a off-grid solar shed utilizing eg4 minisplit, 18kpv inverter, powerpro battery, and a pallet of panels. I sent an email asking if I place the order early could they wait to ship the order beginning of November. The sales person informed me that this wouldn't be a problem and sent me a quote that he built. I paid the roughly 14k for the order.
I email the sales representative on Monday Oct 30th to make sure everything was good and there weren't any issues. here is a quote from my email
"Good morning,
I wanted to check in on my order that I placed a couple of weeks ago. Are all the items in stock and ready to ship? I was hoping to have them shipped Nov 3rd so I can have them delivered Nov 9th or the week of Nov 13th - 17th. You probably have a better idea of transit time from Signature solar to Grand Junction, CO. I can't remember how long my last delivery took."
Four days went by without hearing anything back.
Friday Evening Signature solar replies with
Hello Ross,
The shipment is being prepared to ship soon."
"the shipment is being prepared to ship soon", That is how much detail they put in their response. I called earlier that day since I hadn't heard from the email I sent to Signature solar in 4 days and was told the powerpro batteries were still sitting on a boat docked at a port and they had no idea when they would recieve it.
Preparing to ship soon... means they don't have any clue when they will ship it or even try work with a customer that has spent over 30k with them in the last year.
Today I called SS again to try to get another update. I was informed they are overwhelmed with orders due to free shipping. They would contact freight to see if they can push my order out minus the battery. I didn't hear back anything all day. I called back 30mins ago to find out they still don't have an answer from freight department and they would contact me tomorrow.
I'm happy those guys are busy with orders but it's a bit painful trying to extract useful information from them after my order has already been placed. This order was placed 30 days ago. I would have preferred split shipping when they knew the battery wasn't going to make it but it's like pulling teeth to try to get information from them.
In a nutshell,
First order in March was awesome. No issues, I paid for freight but got everything I wanted on time.
Second order in October has been more difficult. I tried to pre-plan and order early. The communication has been lacking. I'll keep the forum updated.