Well if Will is running one of these for his own use then he might want to buy the one the op has to run them in parallel if SS will transfer the warranty to Will. Then he can confirm it all. Would make a heck of a video
BUT none of that is important .. even if WILL came back and said Signature Solar is 100% right then THAT makes the Signature Solar techs and owner look unknowledgeable because they couldn't repair their own equipment even when teleporting in ...
THEY took remote possession of his system not once -- not twice -- but 3 times ... each time they changed and then reversed the firmware .. then changed it again ..THEN changed and unchanged the settings ... and the list goes on ...
and at one time they DID have it working -- until I think the owner got on and changed something back ... i loose track .. (I ran out of popcorn a while back)
SOOO no matter what -- if a 3rd party says its the hardware -- then SS should have been able to trouble shoot that ...
If a 3rd party says its the firmware (whispering to myself: which it is!) then SS should have simply said - "hey we have done everything to replicate the issues that you are having and we can't see it - BUT we do see the issues you reported on the log ourselves - we have no idea what to do - so 2 choices - we can swap it out or refund" .. and THEY would have been heroes and the Customer would have been happy ...
AND at first that's exactly what happened ...
Then some SS person got on and said there was a 40% restocking fee for something that Mr.Watt had no issues over and within the 30 day return -- SO THAT RIGHT THERE SHOULD SCARE A LOT OF POTENTIAL CUSTOMERS ...
Then that was corrected ...
Then the Owner gets on and accuses Mr. WATTS of not mentioning his association with Dairy Queen or Toyota or something like that and accuses him on a public forum of being a Business saboteur or spy or something like that ... And if I was Mr. WATTS I would just stop commenting because at this point SS has shot themselves in the foot, STOMACH AND HEAD and I guarantee you this has cost them Business showing exactly what kind of customer service, technical support and management the company has ... and showing that OVER and OVER ...
And from where I sit - I don't care if you owned SOL-ARK or Dairy Queen or Toyota -- or all 3 ... THAT had nothing to do with the issue ...
Everything was FINE until SS Management jumped in - didn't read the post obviously - and then started gaslighting you that you were on some counterintelligence mission to bring them down ...
aaaggghhhhh
I THINK SS is close to having their Bud Light moment if they keep this up