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Terrible Signature Solar / EG4 18Kpv Experience - Returning and Replaced with Sol-Ark 15k

I think much of this is relevant.

If one doesn't want to backfeed the grid, then using an off grid inverter or using the 18Kpv as an off grid inverter is an option. Why purchase the 18Kpv if it is intended to be used off grid? It's loaded with features that favor having grid connected but someone would pay for features not being used.
People do pay extra for the 18K grid interactive features, but it works great as an off-grid inverter. Low idle consumption. Incredible surge capacity for a high frequency inverter. And the remote monitoring is awesome. After you have an 18K for a few months and you try to go back to 6500EX, there is no comparison. I would absolutely spend the extra money to get the 18K now that I've used all of them. And I have 6X lv6548's.
 
Yes absolutely, but when I'm trouble shooting a product, I go to the manufacturer. I think of SS and CC and everyone else as distributors. If there is a defective product, they should return it quickly and pain free, and have a system in place for verifying when a product is defective. And that's it. If I buy a computer from a distributor, I am not contacting them for firmware updates. I'm contacting Microsoft or whoever coded it.

The biggest issue I see with this thread is that signature solar should have verified that you have an issue and returned it instantly without a restocking fee. That is the biggest takeaway in this whole thread for me personally. They need to have a method of collecting evidence in a single line of communication so that they can effectively differentiate a software issue from a defective hardware issue. If that evidence does not exist, then it could be user error. But having private messages and multiple firmwares makes everyone job difficult. I would have contacted luxpower immediately because I just don't believe that a customer support person would be able to figure out what's wrong.

I just had an issue with a internal lock mechanism on a safe that I own. I called up the safe shop that distributed it and they told me to call the manufacturer instantly. I called up the manufacturer and they had steps to figure out what was wrong, and what parts to send out.
What was in place for all the Growatt buyers? I just watched a video from Watts247 telling me my "low frequency" Growatt 12kw (purchased from SS after watching your video singing its praises) is really a high-frequency inverter... All those Growatts were sold with major issues. Did they offer a return to buy something different to get them off the market? If they did, I never heard about it. They sold all their stock and are dropping them... I am supposed to call China? I have not installed it because I am a very green newbie and I was waiting on a video that promised to show it wired up and then the controversy of N G came along and bam- nothing. My fault for being "influenced" and not researching or waiting to see what problems come up.
 
What was in place for all the Growatt buyers? I just watched a video from Watts247 telling me my "low frequency" Growatt 12kw (purchased from SS after watching your video singing its praises) is really a high-frequency inverter... All those Growatts were sold with major issues. Did they offer a return to buy something different to get them off the market? If they did, I never heard about it. They sold all their stock and are dropping them... I am supposed to call China? I have not installed it because I am a very green newbie and I was waiting on a video that promised to show it wired up and then the controversy of N G came along and bam- nothing. My fault for being "influenced" and not researching or waiting to see what problems come up.
I can't stand growatts. For some reason everyone thinks that I reviewed the 240 volt models. I never had them on my channel. The only model I had was that small 3000 watt unit. It worked fine but I never gave it a recommendation or put it on my website.

And the only video I made about those other growatts was saying not to buy them and that they messed up their documentation. I also told people not to use the auto transformer.

But to this day people still think that I suggested doing that. Post the video here in this thread where I said to use an auto transformer with a growatt. That was the other YouTube channels. Not mine
 
What was in place for all the Growatt buyers? I just watched a video from Watts247 telling me my "low frequency" Growatt 12kw (purchased from SS after watching your video singing its praises) is really a high-frequency inverter... All those Growatts were sold with major issues. Did they offer a return to buy something different to get them off the market? If they did, I never heard about it. They sold all their stock and are dropping them... I am supposed to call China? I have not installed it because I am a very green newbie and I was waiting on a video that promised to show it wired up and then the controversy of N G came along and bam- nothing. My fault for being "influenced" and not researching or waiting to see what problems come up.
This topic should probably have its own thread though.
 
People do pay extra for the 18K grid interactive features, but it works great as an off-grid inverter. Low idle consumption. Incredible surge capacity for a high frequency inverter.

The surge rating seems to be with grid connected. I have yet to see a video showing the 18Kpv with just batteries and a large surge applied, no grid supplement. I guess there is an opportunity for you.

And the remote monitoring is awesome. After you have an 18K for a few months and you try to go back to 6500EX, there is no comparison.

I had the 6500EX's, I also was fully refunded after spending a few months attempting to fix the problems inherent to the units.

I would absolutely spend the extra money to get the 18K now that I've used all of them. And I have 6X lv6548's.
I have the pair of LV6548's installed replacing the 6500EX's and they work flawlessly. I did add a pair of EG4 MPPT100-48 charge controllers as my string voltage is over 250V. The LV6548's work flawlessly.
 
I used the contact form on the SS site last week requesting some technical info on the 1 AWG 84" battery to inverter wires I purchased back in December. I haven't received a response yet. The wire is branded Infinitiflex, 600V 105C. I searched on line but couldn't find a data sheet indicating max current in open air. I'm assuming it is similar to this, but can't be sure:

https://www.directwire.com/wp-conte...lex-Lead-Wire-Spec-Sheet-R07-22-v2.pdf?x92160

You can see my post earlier this week with some pictures:
https://diysolarforum.com/threads/battery-to-inverter-wire-gauge-for-eg4-kit.67026/#post-843876

Be nice if someone could respond with the info. Thanks!
Still waiting on my response from July 24th to SS...
 
People do pay extra for the 18K grid interactive features, but it works great as an off-grid inverter. Low idle consumption. Incredible surge capacity for a high frequency inverter. And the remote monitoring is awesome. After you have an 18K for a few months and you try to go back to 6500EX, there is no comparison. I would absolutely spend the extra money to get the 18K now that I've used all of them. And I have 6X lv6548's.


Definitely agree.
 
The surge rating seems to be with grid connected. I have yet to see a video showing the 18Kpv with just batteries and a large surge applied, no grid supplement. I guess there is an opportunity for you.



I had the 6500EX's, I also was fully refunded after spending a few months attempting to fix the problems inherent to the units.


I have the pair of LV6548's installed replacing the 6500EX's and they work flawlessly. I did add a pair of EG4 MPPT100-48 charge controllers as my string voltage is over 250V. The LV6548's work flawlessly.

I’ve done some videos with off grid surging on the 18kpv . The 6500’s actually do a good job with surges, all things considered. The 18kpv does a better job though. And it has that extended surge capability. After running both types of inverters off grid , id say it’s much easier to manage your loads with the 18kpv.

It’ll still start my water well with over 10kw on it already. And that would trip the 6500’s depending what you were running. It’s really hard to express how much nicer the 18kpv is than the 6500’s without sounding pretentious.
 
how off topic can we get? @Will Prowse
Yeah this thread is very off topic ? I don't want to lock it because people will think I'm censoring them. But it's so off topic it makes me cringe. Not sure how to proceed. I wish I could run a poll here in the thread

Well, I guess that could be partially my fault for asking a question that asked earlier….
However, when some of these threads do get off topic, as a solar novice, not an electrically savvy person, I can read and learn some good information that I would have not known otherwise.
My only experience with solar inverters are the two Sol-Ark units I currently own. So all these tangents or information about other inverters, etc. etc. that gets spread throughout some of these threads is actually helpful knowledge for someone like myself. I know a lot of you get frustrated with things getting off topic, it’s understandable. But to me, it is the natural progression of a conversation, if we were all sitting in a room together.
Just a thought because we’re not all solar savvy or experts.
 
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I think much of this is relevant.

If one doesn't want to backfeed the grid, then using an off grid inverter or using the 18Kpv as an off grid inverter is an option. Why purchase the 18Kpv if it is intended to be used off grid? It's loaded with features that favor having grid connected but someone would pay for features not being used.
Well that's what has me VERY concerned. I DO NOT want back feed EVER. I was under the impression by setting my tp6048 to not back feed I was 100% SAFE. After all of this crap luxpower or whoever is now telling us that EVERY hybrid inverter can back feed I'm VERY concerned so this thread going on in hopes of me understand if this can happen with my unit or not is the most important piece of info I hope at this time to get out of this forum !
 
I’m glad to see the information everyone is posting, I just don’t have any new information to add as the inverter was picked up and is on its way back to Signature Solar. I assume I’ll see a refund in the coming week or so, or maybe they’ll send me a pair of their sweet new batteries instead (kidding, totally unfair for them).

Once they get the software side figured out, I really think they have a very attractive combo now. Exciting to see the innovation, it’ll be interesting to see how other battery manufacturers and retailers respond.

Good job moving the market forward @Markus_SignatureSolar
 
The surge rating seems to be with grid connected. I have yet to see a video showing the 18Kpv with just batteries and a large surge applied, no grid supplement. I guess there is an opportunity for you.



I had the 6500EX's, I also was fully refunded after spending a few months attempting to fix the problems inherent to the units.


I have the pair of LV6548's installed replacing the 6500EX's and they work flawlessly. I did add a pair of EG4 MPPT100-48 charge controllers as my string voltage is over 250V. The LV6548's work flawlessly.
Yes, did test this and still need to make that video. I loaded the inverter with 12,000 Watts, and then ran my car lift that goes up to 100 amps to 120 volts. It trips All of my inverters except for the 6500. You can also start a 5-ton AC without the grid connected. I really need to talk about this more and show it

Yes the LV 6548s are really good. But I think you should try out an 18K if you can. It's just on a different level. Everything about it is better.
 
Minus the software issues some are reporting. I know I would feel differently if I had one of the defective units in my workshop in front of my camera. Till I have proof all I can go by is what I have in my shop and I love it.
 
Minus the software issues some are reporting. I know I would feel differently if I had one of the defective units in my workshop in front of my camera. Till I have proof all I can go by is what I have in my shop and I love it.
SignatureSolar might have a "refurb" / "open box" 18kwpv available shortly that you could get from them.. ?
 
Well that's what has me VERY concerned. I DO NOT want back feed EVER. I was under the impression by setting my tp6048 to not back feed I was 100% SAFE. After all of this crap luxpower or whoever is now telling us that EVERY hybrid inverter can back feed I'm VERY concerned so this thread going on in hopes of me understand if this can happen with my unit or not is the most important piece of info I hope at this time to get out of this forum !
If there’s a grid connection thru the inverter to the inverters loads output then when the inverter stops producing power for the loads it can backfeed for a short duration thru the inverter and to the grid. I’d say if anyone absolutely cannot backfeed they need to be 100% offgrid. Shame but electric companies want anything paralleled with the grid to be up to some crazy standards in some areas. Anti islanding and a simple shutoff outside is all that should be required. My inspector and electric company might have taken it easy on me due to being an electrician who has had the inspector inspect many of my jobs.. all I needed was inspection anti islanding and outdoor disconnect. But I think the real reason I got off easy was that they thought they were going to get all my excess solar for free because they don’t give credit for backfeed in my area.. I installed a regular grid tie inverter that wasn’t zero export fir inspection and then later removed it and installed a zero export inverter. I now have permission to backfeed even though I will not be giving them my excess power. Only thing they will get is spurious backfeed
 
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Well that's what has me VERY concerned. I DO NOT want back feed EVER. I was under the impression by setting my tp6048 to not back feed I was 100% SAFE. After all of this crap luxpower or whoever is now telling us that EVERY hybrid inverter can back feed I'm VERY concerned so this thread going on in hopes of me understand if this can happen with my unit or not is the most important piece of info I hope at this time to get out of this forum !

I did quite a bit of reading on this with regards to Victron, as I had hoped to (eventually) integrate their inverters in my home, very much the same way it would be implemented on an RV.

In other countries (especially South Africa), the utilities strictly enforce anti-backfeed measures via smart meters that will sever the connection to the utility if backfeeding is detected. Apparently some of them are extremely sensitive.

Victron says that a small amount of backfeeding can't be prevented--if inverters are powering a large load that suddenly switches off, for example, some power will leak out to the grid faster than the inverters can respond. They suggest using a positive grid setpoint (say, 50W grid draw) for their Energy Storage System, to help mitigate this issue.

I've read somewhere that SMA Sunny Islands are very good about never backfeeding at all, if they're set up to never do so. Not sure how they manage to solve the above-referenced issue.

I gave up on the idea, since my utility insists I go through the Net Metering approval process if I wish to connect any inverter to their grid, period. I asked about my APC UPS, and never got a response. :p

edit - I don't think OP's issue had anything to do with the tiny "blips" I just described. More like some kind of logic error in the firmware causing measurable, sustained backfeeding.
 
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Yes could some of you please try some surge loads off grid with the 18K. It's not so much about whether you can trip it from overload but how does it handle big load switching on and off for you? Look at your lights, monitor voltages and let me know please.
 
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