"Admit to all the issues" what issues are they hiding or that we don't know about? Admission of what? Many of the issues EG4 had with voltronic was out of their control. What would you have done differently?
Until the rebadged eg4 version comes out then it's best thing since sliced cheese.
In my opinion, continuing to sell these with known issues, maybe better than offerings a year ago like you mentioned, exacerbate the issue Signature Solar has with support and still seems to be the case. Just look at the Sig Solar Facebook forum and your own. Lots of comments of continuing product and support issues with 6000 and 6500 inverters.
They are supporting them everywhere they can. Imagine how many people have to be involved in this. How many employees James has hired just for this.
Understood, but why keep selling them? From a business perspective, does it financially make sense with the additional support needed as well as the bad press. At some point have to stop the bleeding and just support what you already sold.
I emailed Ian the other day, I've purchased 3 inverters from him the last few years and he always has been quite informative. My purpose of the email was to ask about his new warranty policy where support is thru MPP and not him on the MPP Solar inverters. His response was that he had been flooded with support questions by people who never purchased from him, meanwhile MPP has been selling direct to the end user bypassing him. I don't blame him for dropping support on these units. He did say he has hundred of LV6548's in stock yet. I did ask if any hardware changes have occurred but he didn't answer that question.I don't see it priced yet on their page. I was looking for a decent AIO unite to power a few deep freezes before investing in outback or Schneider latter.
MPP Solar Inc » SPLIT PHASE HYBRID – LVX 12KW WP
www.mppsolar.com
Why should you care about back end supplier issues when it's sold as "EG4" inverters? Do you accept your Tesla not working properly if they chalk it up to a supplier problem out of their control?
The manufacturing issues were out of their control but the support they got lumbered with. This is the risk/reward you have to gamble on when importing equipment made by someone else. Buy low, sell high and support it.
Who would have thunk that selling cheap crap coupled with poor customer service and arrogance would ruin ones name and reputation over time?
Nope it's 100% distributors fault. But stating that they "admitted" to problems that we all know is not conclusive at all. They bear the burden, we all agree on that. And this is about judging of another voltronic inverter. I don't care who is selling it, but people will judge the suppliers ability to deliver a good product.
Assuming that's all true it's still not something customers buying branded products would or should be expected to care about. If your Tesla is not working properly, would you accept it if Tesla claimed it's a Panasonic battery problem out of their control? Most customers would not care about the explanation and expect the brand (regardless they manufacture the whole product or not) to make things right regardless of the back end supplier problems. If necessary, buy back is the way reputable brands fix product problems they can't fix.
Did you not read my comment? I said it's 100% their fault. Please read the comment again. It's very simple to understand. And this is a diy forum where we try to judge what future products will be like. I don't care if it says sungold or some other random label, I'm going to use it to make assumptions about future products. How is that not clearly obvious to you
Not sure if you realize this, but I have a YouTube channel that makes videos on these products. So I listen to people here to see what's happening with the products. No, a customer would not care who the supplier is. But there is a product that is not released yet, and we have tons of companies distributing their other units. So it doesn't take that big of a leap of the imagination to see that we are going to make assumptions on the future based on their past history.
Exactly
Well that depends on the user I guess since I love the tp6048 I have and plan on getting more of them so I guess that means I love voltronic units and I will only buy my inverters from Sungold from now on since I like the service and this particular product. I could care less about the idle usage since I will compensate as needed for it to keep the LF over having a HF unit. Another reason I want to pick up a few more of the tp6048's has to do with having spares more than power needs.
